Job Details  
Advertiser: ThreePeople

Job Title: Customer Experience Manager
Rate:£35K to £50K Per Year    Benefits: doe + benefits
Description: Customer Retention Manager Bath up to 50k depending on experience

Commercial sales professional to manage and increase customer engagement & tenure at fast growing digital renewable energy company in beautiful Bath


Our client is a modern, digital energy supplier. They’re a market-disrupting, consumer-focused, award-winning, digital, renewable energy company. Their electricity is 100% renewable, and their gas is 100% carbon offset. They’re sustainable, built around the need for change, and to protect the environment. They use smart technology and a shared community to deliver a unique service to Members. As a renewable energy supplier to British householders they operate in a rapidly-changing and highly competitive market. They are committed to saving Members money, offer them exciting new energy carbon-cutting technologies, and helping them live more sustainably.

As Customer Retention Manager in the Sales team; you will help Members increase their engagement & tenure with the company’s digital, renewable energy proposition. Responsibilities include:

* building loyalty and long-term mutually-beneficial relationships
* using data / insights to measure & predict Member’s lifecycle activities
* develop products, tools and processes ( CRM, tariffs, app notifications, email )
* measure, innovate, and constantly improve retention performance
* working with UX, CRM, Data, & Service to promote value throughout customer lifecycle
* liaising with sales & marketing team to contribute to wider commercial discussions

Our client is based in Bath, only a short walk from the railway station. They’re passionate about sustainability, their team, inclusivity and celebrating success together. Company benefits include unlimited holiday, equal parental leave and pay, private medical insurance, contributory ethical pension scheme, life assurance, cycle to work scheme, season ticket loan and many more.


As Customer Retention Manager, you have experience in a digital, data-lead, consumer business. With the ability to work alone, and as part of a dynamic, expanding sales and marketing team, you are creative, with good attention to detail. Energy retail experience is not essential but you will have:

* knowledge of CRM tools ( Salesforce Marketing / Service Clouds )
* solid sales experience, as value-creation specialist
* commercial and brand awareness

The role is office based but can be performed from home with regular visits to the office in Bath

If you wish to be considered for the role of Customer Retention Manager, please send your CV quoting reference 313677

Our client plans to review all applications on Friday 26 February and commence interviewing week commencing 1st of March.


Applications are invited with experience in: sales customer retention manager business development CRM customer loyalty engagement communication digital customer service adviser energy technology Bath jobs

ThreePeople advertises vacancies on behalf of clients. If your CV matches our client's requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months.
Skills Required: sales customer retention manager business development CRM customer loyalty engagement communication
Job Type: Permanent
Start Date:     Duration:
Contact: Three People Contact E-mail: Click
Contact Tel: 01275 815 333 Contact Fax:
Reference: 313677 Added: 02-03-2021
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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