Job Details  
Advertiser: Certes Computing Ltd

 
Job Title: Service Desk Analyst
Location:Manchester
Rate:£100 to £105 Per Day
Description: Service Desk Analyst
6 month contract
Manchester
Rate 105 per day
Inside of IR35

Role Overview: We require Service Desk Analyst to join our clients IT Services Team.
You will join the team to help support on daily support calls, we require individuals to have some experience of IT Service Desk support alternatively candidates with excellent customer service skills and looking for an IT Career starting in Service Desk providing a platform within IT. Must possess excellent communication and interpersonal skills and have strong values around hard work, customer service and reliability and are IT proficient/competent.
The role will cover 1st Line Service Desk calls/incident logging and remote support fixing to 1st line, Windows 10 experience is required. When working on the service desk the role will require you to receive and handle requests for support, following agreed procedures and promptly dealing with or allocating calls as appropriate; whilst ensuring relevant records are maintained. Skills/experience Previous 1st Line helpdesk/service desk experience Windows 10 Call Logging Proficient with remote fixes Excellent communication skills and patience when dealing with customers
Desirable would be any Heat or Landesk skills too.

Please provide a CV if available and interested - 01675 468 965

Skills Required: Service Desk Analyst
Job Type: Contract
Start Date: ASAP
Contact: Laura Matthews Contact E-mail: Click
Contact Tel: 01675 468965 Contact Fax:
Reference: 55913/003 Added: 07-02-2020
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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