Job Details  
Advertiser: Certes Computing Ltd

Job Title: IT Service Delivery Technician
Rate:£100 to £120 Per Day
Description: IT Service Delivery Technician
3 months initially
100- 120 per day
Inside IR35
ASAP start

Key responsibilities:
• Customer Service Support Responds to common requests for service by providing information to enable fulfilment.
• Promptly allocates unresolved calls as appropriate.
• Maintains records, informs users about the process and advises relevant persons of actions taken.
• Incident Management Following agreed procedures, identifies, registers and categorises incidents.
• Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
• Maintains records and advises relevant persons of actions taken.
• Service Level Management Monitors and logs the actual service provided, compared to that required by service level agreements.
• IT Infrastructure Carries out agreed operational procedures of a routine nature.
• Contributes to maintenance, installation and problem resolution.
• Application Support Assists in the investigation and resolution of issues relating to applications.
• Assists with specified maintenance procedures.
• Network Support Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics.
• Carries out agreed applications maintenance tasks.

Essential skills & experience:
• Experience of providing 1st & 2nd line support for Windows 10.
• Thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems
• Set up workstations with computers and necessary peripheral devices (routers, printers etc)
• Check computer hardware and printers (HDD, keyboards etc) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Troubleshoot and support and maintain local networks in ways that optimize performance (e.g. cable maintenance / network trouble shooting)
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc) •Maintain records/logs of repairs and fixes and maintenance schedule
• Experience of Apple Mac support and configuration advantageous
• ITIL awareness / certification

RECOMMENDATIONS: - If you have professional friends/colleagues who would be interested in one of our roles and our excellent levels of service too, we'd like to recognise your recommendations with our referral scheme.

Skills Required: IT Service Delivery Technician
Job Type: Contract
Start Date: ASAP
Contact: Laura Matthews Contact E-mail: Click
Contact Tel: 01675 468965 Contact Fax:
Reference: 56188/002 Added: 07-02-2020
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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