Job Details  
Advertiser: Key Personnel

Job Title: Customer Support Advisor
Location:Saffron Walden
Rate:£16,500 to £17,500 Per Year
Description: The UK's leading gift experience provider to the high street, has an exciting opportunity in their Customer Support Team.

As a Customer Support Advisor, this is a great opportunity to work in a creative and proactive team environment where fun and laughter is just part of the daily role.

The company currently sells through many well know high street names such as Debenhams, Boots and Argos. But also has an online presence through their B2C channels and various
e-commerce sites.

The role is a 37.5 working hour week, between the hours of 8:30am and 6pm and Monday-Friday. In your lunch break you can enjoy Saffron Walden town centre taking advantage of the weekly market or just grabbing a coffee from one of the many baristas around.

Reporting to: Customer Service Manager.

The ideal candidate will possess the following:

• An excellent, positive and enthusiastic attitude towards Customer Service
• Good accuracy and attention to detail
• Excellent time management and organisation skills
• Ability to work in a team environment
• Ability to prioritise work load and multi task in a busy environment
• Excellent written skills
• Right first time attitude

Key duties include;

• Corresponding with customers by email, live web chat and telephone
• Ensuring incoming customers contacts are replied to within the set KPI’s
• Liaising with experience providers on behalf of the customer and confirming arrangements with customers in a timely fashion
• Advising customers with regards to purchasing, exchanging and extending their gift experiences.
• Dealing with any customer service issues appropriately including escalation to a Supervisor

• Competitive salary
• Bonus scheme post probation
• Superb training and ongoing support
• Opportunity for progression
• Vibrant, fun office environment
• Opportunities to try experiences for yourself
• In-house competitions to achieve time off and or prizes.

Please apply to Nicky at Just Recruitment, Haverhill - 01440 270011
Skills Required: Customer Support Advisor
Job Type: Permanent
Start Date: 10/02/2020
Contact: Nicola Sutton Contact E-mail: Click
Contact Tel: 01440 270011 Contact Fax:
Reference: 909525 Added: 08-01-2020
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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