Job Details  
Advertiser: Networking People

Job Title: Customer Engagement Manager
Rate:£70K.00 to £80K.00 Per Year    Benefits: Benefits Package
Description: Position: Customer Engagement Manager

Salary: 70K - 80K + Benefits Package

Location: Slough, UK + Requires travel to customer sites.

Reference: 11678P

Keywords: Customer Engagement Manager, CEM, SAAS, Cloud, Salesforce, Life science, MS Office suite, MS Word, MS Excel, MS Powerpoint, Cloud Enterprise Quality Management Software, Agile methodology, MS Project & Program Management, Client Facing, Customer Support, R&D, Product Management, Computer Skills, Public Speaking, Presentation, Teaching Skills, NPS, Analytic, Presentation, CRM

Exciting opportunity for an experienced Customer Engagement Manager to join the world’s leading premier provider of cloud and on-premise quality management software in Slough. They offer the solutions, analytics and expertise that speed up quality and compliance. Their QMS solutions help to lower risk, increase efficiency, and keep consumers safe while allowing manufacturers, suppliers, and distributors to collaborate in a seamless and integrated environment. They are currently going through a period of aggressive expansion globally, and as such, they are expanding this function in the UK.

Key Responsibilities:

* You will be analysing the business and their customers functional requirements. This analysis is often performed at customer site, meeting with the users and proposing possible configurations via an open and interactive dialog. However, you may have to perform this at the offices when such information is provided in advance.
* As the CEM, you will need to create and submit all project proposal documents including estimates, SOW’s, and RFP responses working closely with the Global Proposal Factory standards.
* The Customer Engagement Manager, you will be supporting the sale of the Software, drive Professional Services Bookings for both Education and Consulting, and ensure the financial success of the Professional Services group by ensuring customer contracts are in line with the revenue and profitability goals.
* You will work with customer to identify and re-mediate project issues, escalations, and staffing issues.
* Work with Capability Manager to provide adequate consultant coverage on each assigned account.
* You will be accountable to ensure the project is completed on time, on budget and to the customers satisfaction.
* Communicate new product functionality to the customers and prospects for SaaS and on prem offerings.
* Collaborate with other lines of businesses (Customer Support, R&D, Product Management) to ensure that customer product issues are resolved quickly and effectively.
* Complement the Account Executive by serving as a point of technical expertise in customer communications and discussions.
* Become knowledge in our Educational offering, positioning such at the Customer site.

Skills Required:

* You must have a good understanding of Life Science & Consumer Products sectors with a solid understanding of SaaS & On Prem technology.
* The CEM must have excellent verbal/written communication and organisational skills.
* Excellent computer skills, public speaking, presentation and teaching skills.
* You must be proficient with SalesForce, MS Office suite, Word, Excel and PowerPoint.
* Proven excellence with Agile methodology, MS Project & Program management.
* 5-6 years of proven results in customer satisfaction and NPS.
* Must have a minimum of 3 years experience in similar role

* Must have an understanding of CRM's implementation - preferably Salesforce

* Must have experience in liaising with Directors or senior members of staff

* Self-motivated, able to work remotely and able to assume responsibility in a professional manner.
* Proficient in the implementation life-cycle of a Cloud Enterprise Quality Management Software.
* Excellent analytical, logical, presentation and communication skills.
* Proven interpersonal skills.
* Able to travel frequently to customer sites.
* It would be ideal to have BSc degree in computer science, information systems or related field.

About Us:

NP Group is an award winning international recruitment organisation focused on solving the challenges both clients and candidates face, in a different way. Specialising in technology, NP Group partner with some of the most recognised, innovative and inspiring business across the globe. NP Group’s Strategic Workforce Resourcing, Talent Solutions and Executive Search business units use specialist knowledge to genuinely solve clients and candidates’ recruitment problems. NP Group have been recognised by Best Companies as ‘one to watch’ and are in the Recruiter Fast 50 as one of the fastest growing UK recruitment companies.

For more information please visit our website

Networking People (UK) is acting as an Employment Agency in relation to this vacancy.
Skills Required: Customer Engagement Manager, CEM, SAAS, Cloud, Salesforce, Life science, MS Office suite, MS Word, M
Job Type: Permanent
Start Date:     Duration:
Contact: Faisal Sharifi Contact E-mail: Click
Contact Tel: 02079530025 Contact Fax: 020 7953 0001
Reference: BBBH11678 Added: 09-08-2019
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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