Job Details  
Advertiser: eCRM People Ltd

 
Job Title: Application Support Analyst
Location:Kettering, Northamptonshire, E
Rate:£20K.0000 to £25K. Per Year    Benefits: benefits
Description: Application Support Analyst
ITIL, Service Desk Support, IT Support
Northamptonshire

A fantastic opportunity has arisen for an Application Support Analyst with a growing software business in Northamptonshire.
In a nutshell the successful person will hold responsibility for providing 1st class support to the UK service Desk, the person will be required to professionally and efficiently handle requests, ensuring those requests are monitored & resolved within agreed Service and Operational Levels.

What's required?

- Provide 1st and 2nd line support and liaise with the Development Team regarding 3rd Line support.
- On a daily basis carry out infrastructure checks to ensure support systems availability.
- Answer the support telephone promptly and in a pleasant and courteous manner.
- Respond to all communications received from the company's external and internal customers promptly and in a professional and efficient manner (both verbal and in written format).

What we're looking for?

- Excellent spoken and written communication skills and a good standard of spoken and written English
- Excellent multitasking skills
- Ability to work alone and in a team.
- Outgoing and enthusiastic personality with the desire to succeed and grow within the role.
- Desire to build relationships and collaborative partnerships with clients
- Previous experience in Application support or a similar role
- Understanding of ITIL or ITIL qualification

Skills Required: Application Support Analyst
Job Type: Permanent
Start Date:     Duration:
Contact: Andy Banks Contact E-mail: Click
Contact Tel: 01442 509 072 Contact Fax:
Reference: AB123 Added: 03-10-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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