Job Details  
Advertiser: JVP Jobs

Job Title: IT Support Assistant
Location:Warminster, Wiltshire, England
Rate:£18K.0000 to £20K. Per Year
Description: For over 50 years, Longleat (part of the Longleat Enterprises Group) has been one of the UK's most loved attractions. With over 800,000 visitors every year, we are passionate about providing wondrous and immersive experiences that lead to lifelong memories. Despite our established reputation, we constantly strive to educate, excite and inspire guests - from hosting the UK's largest ever hot air balloon gathering, to celebrating our Festival of Light; the first and biggest event of its kind in the UK, with a total of 3,000 spectacular Chinese lanterns transforming the night-time sky.

The Longleat Enterprises Group also encompasses The Bath Arms, and Cheddar Gorge and Caves, and share the same cultural values as Longleat, which are to engage and inspire; to put people first, treating everyone with respect; to continuously improve; to act with integrity and to take safety seriously.

PLEASE NOTE: By clicking apply on this site, you will automatically be redirected to the Longleat website, where you will be required to complete an online application.

What will this role of IT Support Assistant entail?

Reporting to the Head of IT, as an IT Support Assistant you'll be responsible for providing effective and efficient IT Support to the Longleat Group, including our internal customers, systems, networks and services. Your duties will include but not be limited to:

* Investigating, diagnosing and fixing first line issues both remotely and locally, providing customers with regular updates and following through to end user satisfaction, escalating critical issues where necessary
* Setting up new users and disabling accounts, and completing internal user moves
* Managing the EPOS system and providing the interface to the web development team
* Report writing for core applications
* Supporting business applications such as Dream through 3 rd parties
* Installing and configuring and providing support for computer hardware, software, systems, networks, printers and scanners
* Ensuring backups and restores are completed
* Supporting allocated IT and business projects

What will I need to be considered for this IT Support Assistant vacancy?

* Proven IT support experience (gained within the retail or leisure industry is advantageous)
* Advanced technical ability to manage and support operating systems, applications and network software, ranging from EPOS to financial systems
* Ability to select, install, maintain and upgrade all hardware
* Good networking skills and working knowledge of Windows services and Active Directory maintenance and user management
* Ability to repair PC's and identify faults and hardware failure, and maintain and troubleshoot printers
* Friendly and helpful manner, with excellent communication skills and the ability to explain complex technical issues to non-technical users
* Flexibility to work extra hours as required to meet deadlines

What will I receive in return?

Salary: £18,000 to £20,000, level dependent on experience

Attractive Benefits: 29 days holiday inclusive of bank holidays, complimentary tickets to Longleat and Cheddar Gorge, discounts on retail merchandise, life assurance cover, free parking and more perks.

Contract Type: Permanent

Hours of Work: 37.5 hours per work working 5 days out of 7, predominantly 9am to 5.15pm during off-peak season. Please note, due to the nature of the business evenings and weekend work will be required during peak activity, emergencies and public holidays. During peak season, the earliest start time will be 7am, with the latest finish time 9pm.

Location: Longleat (Warminster, Wiltshire)

All applications to be submitted online, and strictly no agency calls or agency CV submissions.

This IT Support Assistant vacancy is advertised by JVP Jobs on behalf of the employer Longleat. Please note that JVP is an advertising company NOT a recruitment agency, therefore all applications will be reviewed directly by the employer Longleat, and should they wish to progress your application further, they will be in contact with you.

Skills Required: IT Support Assistant
Job Type: Permanent
Start Date: ASAP
Contact: JVP Jobs Contact E-mail: Click
Contact Tel: 01745 774 955 Contact Fax:
Reference: 2742 / LEL1472 Added: 20-09-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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