Job Details  
Advertiser: Syntony (Search and Selection) Ltd

Job Title: Systems Engineer, Avaya Aep / Pom
Location:Birmingham, Leicester, Notting
Rate:£45K to £70K Per Year
Description: Avaya Systems Engineer, AEP / POM
Remuneration: Base salary range 50,000 - 70,000
Sectors: Avaya Experience Portal, AEP, Avaya POM Proactive Contact / PDS outbound dialling, IVR, Diallers, Dialers
Location: Warwickshire HO, a national role and `Home` located

The Avaya Systems Engineer will participate in installation, integration, maintaining our software applications that interface and work alongside Avaya Experience Portal and POM Dialler platforms.


- Design, build & engineering of new and enhanced contact centre & Telecoms solutions
- Installation of new software, hardware and upgrades, integration to wider call centre infrastructure
- Collaborate with VAR Partner and End-User Engineers problem solving, design, new installs and 3rd line support
- Assist channel Partner Solutions engineer teams in solution design & presentation of technical solutions to customers
- Create and maintain documentation as it relates to design, architectural configuration, routing, processes, and service records
- Liaise with & manage third party suppliers/providers for fault resolution

Experience and qualifications required:

- Advanced knowledge of Avaya Experience Portal contact centre platform & supporting architectures, i.e. Communications Manager, Avaya POM Proactive Contact / PDS outbound dialling
- SBC`s
- SIP/H323/IP/SS7/ISDN protocols & connectivity
- Avaya IVR
- CTI integration
- Networking products is desirable but not essential... Please go to to see the full advert text.
Skills Required: Engineer, install, installation, integration, support, 3rd line, Avaya Experience Portal, AEP, Avaya
Job Type: Permanent
Start Date: 15-10-2018
Contact: Justin Kelsey Contact E-mail: Click
Contact Tel: 01732742211 Contact Fax:
Reference: JK002561 Added: 20-09-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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