Unleash your potential with a rewarding career in the motor insurance industry...
Are you eager to learn and a natural on the phone, and would love to develop a career within a busy office environment working as part of a fun and lively team?
Rapid business growth at Staveley Head has led to the creation of multiple roles for driven individuals to join the busy Sales Office Team, with an attractive package on offer. From the outset you'll be supported with comprehensive training to aid your success, with plenty of career development opportunities in the company as your flourish and become a high performer.
Who will I be working with?
Established for over 25 years, Staveley Head has become one of the most respected providers of insurance products to businesses and individuals in the UK. The ambitious and rapidly expanding Group employs over 130 staff at offices in North Wales, conveniently located within commutable distance of Chester and the Wirral. The family run business has developed a rewarding culture that is fun and encouraging, and the team benefit from impressive office facilities that include onsite canteen facilities with a pool table, TV and an Xbox, providing a great space to relax during breaks.
What will this role of Trainee Quotations and Customer Service Executive entail?
You'll be part of a successful and supportive team, based within a comfortable and modern working environment. Once you have completed the initial in-house training, your role will involve calling potential customers from provided up-to-date warm leads in relation to motor insurance, that have arisen from website contact requests and online quotations. You will also assist inbound callers, providing an exceptional customer experience whilst promoting relevant products and converting to sales. Tasks will also include;
* Presenting motor insurance quotations over the phone and closing sales
* Upselling products such as breakdown and legal cover
* Identifying renewal dates to enable cross selling of other insurance products
* Administering adjustment requests for existing insurance policies
* Liaising with insurance companies and other third parties regarding customer policies
* Working closely with the administrative support team to ensure transactions and policy documents are processed
What will I need to be considered for this Trainee Quotations and Customer Service Executive role?
* A professional and helpful telephone manner with natural rapport building skills
* Enthusiasm to learn, with drive and motivation to succeed
* Superb listening skills and a high level of attention to detail
* Computer literacy with accurate and timely data entry skills
* Ability to work as part of a team whilst having focus on own targets and goals
What will I receive in return?
You'll receive a starting salary in the region of £16,000 to £18,000, level dependent on experience. Plus, attractive benefits that include; generous team and individual target-based bonuses, with uncapped earning potential; annual leave rising to 26 days with length of service plus bank holidays and your birthday off; access to Staveley Head Scholarship to gain funding for further education programs; free mobile phone insurance; exclusive savings on mortgage advice; over 200 discounts on everything from travel and holidays to takeaways and meals out; free parking; a range of healthcare benefits; pension scheme rising with service to 5% employer contributions; and childcare vouchers.
Contract Type: Permanent
Location: Connah's Quay (Flintshire, North Wales). Within commutable distance of Chester and the Wirral, and easy reach of the M56.
Contracted Hours: Full time, average of 37.5 hours per week
Hours of Work: Working on a 3-week rota as follows;
Week 1: 9am-5pm Monday to Friday
Week 2: 9am-5.30pm Monday to Friday
Week 3: 10am-6.30pm Monday to Friday, plus Saturday 9am-12.30pm
All applications to be submitted online, and strictly no agency calls or agency CV submissions.
This Trainee Quotations and Customer Service Executive vacancy is advertised by JVP Jobs on behalf of the employer Staveley Head. At JVP Jobs we believe in providing complete transparency for you the job seeker to help you make informed decisions. By applying for this role you are submitting your CV directly to our above named client. Please note that we DO NOT operate as a recruitment agency, all applications will be reviewed directly by the employer Staveley Head, and should they wish to progress your application further they will be in contact with you.
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