Job Details  
Advertiser: Syntony (Search and Selection) Ltd

Job Title: Head OF Account Management - Saas, CX, Voc
Location:Milton Keynes, Northampton, Bi
Rate:£70K to £150K Per Year    Benefits: £7000 Car Allowance
Description: Head of Account Management team
Base salary range: £70,000 - £80,000, OTE £150,000 plus £7k CA.
Sector:   Customer Experience Management, CX, Voice of the Customer (VoC), Feedback Management, Response Management, multi-channel, messaging, Customer Interaction, Contact Centre

Our client is an innovative International software house with c. 100 UK staff and revenues approaching £20m in ARR all delivered via a SaaS model.   They have tripled in employee size in last 5 years and plan a net 20% staff increase in teh 2nd half of 2018.  The UK sales team is well established with a Sales Director and 4 teams: new business sales, major accounts, account management, telephone based Business Development and Customer Success teams in addition. The firm has a very strong Marketing department
which includes a sophisticated Marketing / Demand Generation function. With the current FY just completed they have signed a record number of new logo accounts and achieved record revenues.

Application areas include Customer Experience Management and specifically

- Multi-channel messaging > (IVR, 2-way SMS, Email, Mobile Apps) - with the purpose of:

- Feedback Management > + Sentiment Analysis (Natural Language and AI engine) delivering powerful Voice of the Customer (VoC) apps 

- Reporting and MIS, + integration to enterprise CRM like Salesforce

- Delivering Insight > leading to pro-active next stage customer communication and engagement, campaigns etc.

- Associated... Please go to to see the full advert text.
Skills Required: sales, account management, business development, sales team leadership, sales management, CEM, Custo
Job Type: Permanent
Start Date: 01-09-2018     Duration: n/a
Contact: Justin Kelsey Contact E-mail: Click
Contact Tel: 01732742211 Contact Fax:
Reference: JK002546 Added: 20-07-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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