Job Details  
Advertiser: Bond Williams Professional Recruitment

 
Job Title: Customer Service Advisor - Salary OF 18,600 -
Location:Ferndown
Rate:£18,600.00 Per Year
Description: Customer Service Advisor – Ferndown – Salary of 18,600
Our client, a leading Dorset based company are currently recruiting for a Customer Service Advisor to join their team. You will be delivering the highest standards of customer service to the companies partners.
Duties:

* Ensure a right first time approach through accurate processing of orders.
* Influence our partners to adopt B2B processing to reduce manual activity, improve efficiency and accuracy.
* Ensure all queries are handled professionally and to resolution keeping the customer informed throughout to encourage growth and retention with our partners.
* Ensure all issues are escalated quickly so resolution can be sought and engage the sales team as appropriate.
* Identify any vulnerable customers for close monitoring.
* Work closely with new partners to help develop a strong working relationship.
* Identify system improvements that remove complexity and make it easy to do business the company.

* Deliver on promises made by providing timely solutions and keep our partners fully informed throughout the process.
* Treat the customer as an individual and tailor the conversation appropriately, empathise and listen.
* Ensure all processes, practices and policies are fully understood, adhered to consistently and can be articulated clearly.
* Own, record and monitor all weekly targets, escalate and request support where these are not achieved to ensure corrective action.

Experience Required:

* Previous customer service experience.

If you are interested in the Customer Service Advisor role or would like more information please submit your CV or contact Hannah.darby@bondwilliams.co.uk.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Skills Required: Customer Service, Administration
Job Type: Permanent
Start Date: ASAP
Contact: Hannah Darby Contact E-mail: Click
Contact Tel: 01202 233777 Contact Fax:
Reference: BBBH11045 Added: 16-07-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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