Job Details  
Advertiser: Polar Recruitment Services Ltd


 
Job Title: Avaya Contact Centre Specialist
Location:Hemel Hempstead
Rate:£35K to £45K Per Year    Benefits: Benefits
Description: Avaya Contact Centre Specialist

Polar Recruitment are currently recruiting on behalf of a leading international IT client for an (Avaya) Contact Centre Specialist to join an existing team providing configuration and technical support for Avaya multi-media contact centre systems and related applications.



Responsibilities

* The Contact Centre Specialist will have experience completing technical configurations for customers and service changes, across several different Avaya applications.
* Resolving complex multi-system issues on Avaya & Verint applications and some bespoke in house applications
* Communicating with technical teams, third parties, and providing assistance to Project Managers.
* Also creating and updating documentation as appropriate, such as procedures and build documents.
* Regular maintenance activities - manual backups, capacity and performance checking, patching and daily system checks.
* Provide on-call support as part of a rota.



Skills & Experience

* Previous experience in a similar Contact Centre Specialist role.
* Proven technical capability in supporting Avaya Communication Manager and other Avaya systems
* Comfortable working in a support desk environment.
* Desirable experience includes - troubleshooting applications published over Citrix, IIS/Apache based web apps, server performance, desktop applications, Windows Server and experience within VMWare environments
* Very strong communication skills and analytical investigator



The Contact Centre Specialist will be rewarded with an attractive salary and benefits package, ongoing training opportunities and excellent career advancement prospects with a market leader within the IT sector.
Skills Required: Avaya, Contact Centre, Communication Manager, CM
Job Type: Permanent
Start Date: Asap     Duration: Permanent
Contact: Gary Crockford Contact E-mail: Click
Contact Tel: 02380 001179 Contact Fax:
Reference: PLRACCS/GC Added: 03-07-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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