Job Details  
Advertiser: Syntony (Search and Selection) Ltd

Job Title: Account Manager - Saas, CX, Voc, Cem
Location:Milton Keynes, Northampton, Bi
Rate:£45K to £90K Per Year    Benefits: £6000 Car Allowance
Description: Account Manager

Salary range:       £40,000 - £45,000, OTE £85,000 plus CA.
Sector:   Customer Experience Management, CX, Voice of the Customer (VoC), Feedback Management, Response Management, multi-channel, messaging, Customer Interaction, Contact Centre

Our client is an innovative International software house with c. 100 UK staff and revenues approaching £20m in ARR all delivered via a SaaS model.   They have tripled in employee size in last 5 years and plan a net 10% staff increase in the UK this summer. The UK sales team is well established with a Sales Director and 4 teams: new business sales, major accounts, account management, a telephone based Business Development team and Marketing / Demand Generation function and a Customer Success team in addition. With the current FY ending soon they have signed a record number of new logo accounts this FY and achieved record revenues.

Application areas include Customer Experience Management and specifically

- Multi-channel messaging > (IVR, 2-way SMS, Email, Mobile Apps) - with the purpose of:

- Feedback Management > + Sentiment Analysis (Natural Language and AI engine) delivering powerful Voice of the Customer (VoC) apps 

- Reporting and MIS, + integration to enterprise CRM like Salesforce

- Delivering Insight > leading to pro-active next stage customer communication and engagement, campaigns etc.

- Associated apps and tech. via integrated partners

- Web interactivity,  Live-Chat, Knowledge... Please go to to see the full advert text.
Skills Required: sales, account management, business development, CRM, CEM, Customer Experience Management, CX, Voice
Job Type: Permanent
Start Date: 01-08-2018     Duration: n/a
Contact: Justin Kelsey Contact E-mail: Click
Contact Tel: 01732742211 Contact Fax:
Reference: JK002545 Added: 15-06-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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