The Voice Systems Engineer will primarily be responsible for providing the ongoing day to day support and maintenance of our client's core Voice Infrastructure which enables them to deliver and operate these services
Key Responsibilites
* Provide operational support and maintenance of the BroadWorks Hosted VoIP platform and estate of Polycom handsets, including managing software upgrades / patches and working with vendors to address any issues
* Operational support and maintenance of the voice infrastructure; covering TDM carrier Sonus Softswitch, Telsis IN, Acme Packet SBCs and PSTN Cisco gateway
* Provide support to the Service Delivery Team by performing server-side provisioning tasks on the Sonus, Telsis IN, SBCs and the BroadWorks platform, which includes adding customer-specific gateways and custom number routing
Knowledge and Required Experience
* In-depth knowledge of SIP messaging, call flows and analysis of packet captures
* Knowledge of TCP/IP and commonly used protocols: HTTP, DHCP, DNS, FTP
* Experience of ISUP/ISDN protocols, call flows and analysis of signalling traces
* Competency in Linux command line
* VoIP Security and Quality awareness
Candidates should be able to demonstrate having gained previous experience in providing support in the following areas or similar technologies:
* BroadSoft BroadWorks
* AcmePacket SBCs
* Carrier Interconnects ISUP/SIP.
* Customer SIP PBX Trunking
* VOIP handsets provisioning and boot process
* Telsis Intelligent Network (IN) Platform or similar
* Sonus Softswitch Platforms EMS, PSX, GSX, SGX, DSI
For more information please call 01442 285020 or email joe.burder@interquestgroup.com
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