Job Details  
Advertiser: Manufacturin Recruitment Ltd

Job Title: Manufacturing Systems Technical Support
Rate:£25K to £30K Per Year
Description: Technical Support - Manufacturing Systems

We are a UK-based software development company that produces a lean manufacturing execution system for all types of industries. We work closely with our customers and their shop floors to provide a simple, standardized approach to high variety, highly complex assemblies.

Role Overview

The successful candidate will bring their manufacturing experience to our friendly, expert team in a Customer Technical Support role.

We are looking for an enthusiastic and curious employee to support our customers' technical requirements. Our projects require learning about our customers' industry and manufacturing styles, followed by designing and implementing a suitable software configuration for their needs.

Key Duties and Responsibilities

Your duties will include working with our customers on the installation, configuration and maintenance of our software and associated hardware (remote, virtual and cloud servers).

You will be responsible for database backups, maintenance, indexing, failover and disaster recovery for our cloud servers. There may also be the opportunity to integrate with 3rd party tools such as Active Directory, Azure Translator and Twilio. You will be required to learn our product and address Helpdesk tickets as they come in. There will be the opportunity to grow into a product specialist and trainer or technical support specialist.

Knowledge and Skills


Degree or certificate in Manufacturing Engineering or similar discipline

Experience or knowledge of manufacturing environments

Appreciation of the implications of implementing information systems e.g. culture and change management


Experience or interest in Information Technology or Computer Sciences

Experience with Microsoft Azure/Amazon Web Services/other cloud-based systems

Experience in network and/or server maintenance

Experience working with Microsoft SQL Server

Person Specification

Professional, positive, confident and flexible approach to work

Ability to quickly learn new skills

Self-motivated and willing to work with the team

Strong customer focus

Ability to articulate oneself to fully understand a problem and to clearly express the proposed solutions

Logical and problem-solving skills

Excellent verbal and communication skills

Driving licence and car (due to the remote countryside location of our office)
Skills Required: support, manufacturing, systems, IT, technical, azure, twilio, engineering, SQL, network, server
Job Type: Permanent
Start Date: ASAP
Contact: Tim Cowell Contact E-mail: Click
Contact Tel: 01580 715111 Contact Fax: 01580 714718
Reference: T3948 Added: 18-04-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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