Job Details  
Advertiser: Fusion Appointments Ltd

Job Title: Temporary Reception Manager
Rate:£10 to £15 Per Hour
Description: Temporary Reception Manager

Due to sickness, my Epsom based client is looking for an experienced Reception Manager to start ASAP for 4-6 weeks. They have 3 locations, between Epsom and Cobham, so must willing to travel and have own transport.


The Reception Manger is a full time position 37.5 hours a week working 4 days on reception and 1 day doing admin unless reception cover is needed.

They would be responsible for all three reception areas for the group, on a day to day basis.

They would need to ensure that the reception team runs in the most efficient manner and providing a high quality customer service to patients and visiting clinical staff.

Skills Required

* Experience of Reception
* Excellent keyboard skills
* Good Knowledge of Microsoft office.
* Adaptability and a capacity for processing information quickly and accurately
* Experience in supervision of staff
* Excellent telephone manner with sound communication skills
* Demonstrate accuracy and attention to detail
* Methodical and organised with the ability to prioritise your workload


General Reception Duties

* Unlocking and Locking of the building

* Keeping the reception safe and tidy including magazine and the coffee machines
* Organising taxi’s for cross site transport
* Taking payments for private patient appointments.
* Greet and Sign visitors on to site.
* Meet and greet with consultants and external consultants
* Dealing with Post

Management of the reception team, (and bank staff).

* Managing overtime allocations for reception staff
* Confirming reception staff hours
* Confirming reception staff holidays and managing annual leave.
* Covering sickness and holiday
* Training new reception staff and keeping staff up to date with training.
* Organising appraisals and probation meetings.
* Ensure that the 8 weekly rotas are completed in advance with appropriate/adequate cover for shifts in accordance to planned activity.
* Liaise with Customer Services Manager concerning staffing and organisation of work.
* Ensure correct uniform is worn by reception staff.
* Apply company policies, standards and guidance as outlined in the Staff Handbook located on share point.
* Managing the reception SharePoint tab, keeping documents up to date.
* Keeping the receptionists up to date with changes to the system and general feedback from other members of staff.
* Be the main contact for all departments for the reception area in cases of trouble shooting and the implementation of new systems.
* Liaise with the Customer Services Team to ensure that the reception team are performance monitored to maintain a high standard of customer service and data in-put into Emisys

External Sites

* Liaise with external admin staff.
* Be willing to help with any issues external Consultants may have.
* Continually assess and evaluate systems recommending changes and improvements to the Customer Services Manager as appropriate.

If you have previous relevant experience, please apply now!
Skills Required: Reception, receptionist, office manager
Job Type: Temporary
Start Date: ASAP
Contact: Tanya Etheridge Contact E-mail: Click
Contact Tel: 01306 745050 Contact Fax: 01306 745051
Reference: BBiTempCD Added: 17-04-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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