Job Details  
Advertiser: May & Stephens

Job Title: Reception Services Manager
Location:City of London
Rate:£30K to £40K Per Year    Benefits: comprehensive benefits
Description: Our client, one of the UK's leading property management firms, is seeking a Reception Services Manager to join their team, and manage their exceptional concierge team across their multiple commercial sites.

Responsibilities of the Reception Services Manager:

UK wide support commercial reception operations
Strategic planning of the reception services, to ensure all sites are fully staffed
Line management of a Reception Services Assistant Manager
Creating new business opportunities where appropriate, and ensuring an exceptional services is received by all existing sites
Working alongside security managers to ensure a joined-up working process
Recruiting new Reception staff across all sites
Contract management of suppliers, ensuring regular reviews and that KPIs are defined and met
Ensuring staff are fully trained, and rewarded where appropriate e.g. staff recognition schemes
Working with Finance teams to provide cost models
Involvement in quarterly meetings and quarterly audits to ensure a best in class service is received
Acting as first point of contact for all queries from the business relating to concierge staff

Reception Services Manager - what we're looking for:

Previous experience of managing concierge functions for a multi-sited business is essential
Strong management and leadership skills are a must, as is a proven track record in rapport building
Flexible attitude, with the willingness to travel to multiple sites across the London area, with travel nationally on occasion
An individual who will thrive in a fast paced, and sometimes challenging role
Core hours are 9am - 5.30pm, but contact outside of these hours as a liaison point may sometimes be required

Reception Services Manager - what's in it for you?

The chance to work for a nationally renowned company, which recognises and rewards its staff
A competitive salary, and comprehensive benefits

May & Stephens acts as an “employment agency” in relation to this vacancy


May & Stephens Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, or disability.

Skills Required: Reception Services Manager
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Rosie Checksfield Contact E-mail: Click
Contact Tel: 0207 488 9922 Contact Fax: 02077023331
Reference: 02843 Added: 28-02-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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