Job Details  
Advertiser: IFDS

 
Job Title: Customer Service Advisor
Location:Basildon
Rate:£ Per Year
Description: A Customer Service Advisor role within our Customer Service Centre, which offers a wide range of services to meet the needs of our clients and their customers. Dealing with in-bound telephone customer queries and requests on behalf of our Management companies.

* Answer incoming telephone queries from a wide variety of callers such as clients, IFA's, investors and other Financial Institutions. Providing excellent customer service in an effective and efficient manner, enhancing our reputation as a truly customer focused company
* Provide assistance with account servicing questions, update records and raise subsequent necessary work/ investigations.
* Gain an in-depth understanding of other areas of the business, and of various investment products, such as Unit Trusts and ISA's.
* Provide support to colleagues, and actively add to the overall success of the Contact Centre.
* Be prepared to achieve & strive to exceed minimum standards in line with KPIs, SLAs & Key Result Areas, both in terms of quality, productivity and accuracy of information given to the customer.

Candidates will have:

* Ideally customer service experience, either face to face or over the phone.
* Experience in an office based/corporate environment.
* Excellent customer service skills including the ability to learn how to respond to complex customer queries.
* Organised and able to work on own initiative when required
* Good communication skills (essential)
* GCSE Mathematics and English Language Grade C or above.

About DST Systems, Inc.
DST is a leading provider of specialised technology, strategic advisory, and business operations outsourcing to the financial and health care industries. We enable clients to transform complexity into strategic advantage by helping them continually stay ahead of and capitalise on ever-changing customer, business, and regulatory requirements in the world's most demanding industries.
Skills Required: customer services, financial services, investments, problem solving
Job Type: Permanent
Start Date: asap
Contact: DST Systems Contact E-mail: Click
Contact Tel: Contact Fax:
Reference: DST/TP/4494/10375 Added: 15-02-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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