Job Details  
Advertiser: MECS Communications


 
Job Title: Service Manager - Telecoms, IP, Video, UC
Location:London
Rate:£55K to £60K Per Year    Benefits: Corporate benefits
Description: Service Manager
55,000 - 60,000 p/a pro rata
6 – 9 Month Fixed Term Contract
London, Central London, City of London

An extremely rare and highly rewarding opportunity has become available for an experienced Client Service Manager to provide on-location site and remote service management and customer support for major global sporting events.

This role will require international travel on a regular basic.

Environment: Telco, Telecom, Telecoms, Carrier, ISP, Service Provider, SI, System Integrator, Managed Hosting, Service Manager, Customer Services, Client Support Manager, Service Delivery, Relationship Manager, Incident, Problem, Reports, Root Cause Analysis, Client Service Review, SLA, KPI, Data Centre, Cisco, Video, NOC, Broadcasting, Broadcaster, Live Streaming, WAN, MPLS, Networks, Voice, Data, IP, Hosting, VPN, IPVPN, ITIL

This is an excellent opportunity for an experienced Service Manager to own, maintain and develop the on-going relationship with a multinational enterprise account for this leading global tier 1 telecom carrier. You will be working with internal global operations, engineering and delivery teams, supporting the customer with MPLS IPVPN Managed Services, Video, Hosting, Unified Comms and Security solutions.

Working for this highly respected & global brand as part of the Service Management and Client Operations team, the position is offered on a fixed term contract basis with a basic salary of circa 55,000 - 60,000 pro rata plus corporate benefits.

Reporting to the Head of Service Management and based in Central London, the customer service manager role is accountable for the continuous improvement of client satisfaction, improvement and account development. This will be achieved through the effective management and professional service delivery of products, solutions and services to a portfolio of dedicated international corporate clients.

The Service Manager will represent the company at prestigious global sporting events, travelling to site, taking ownership of the client relationship, reporting, incident management and overseeing the setup and build of all on-site infrastructure, liaising with field operations and back office provisioning teams to coordinate site turn up activity.

During the live event you will chair bridge calls with global operations teams who monitor and manage the temporary on-site NOC, associated infrastructure, technology and support the onsite engineering team. You will have internal company Subject Matter Experts in the areas of Hosting, CDN, Networking, IT and Security on live feeds providing you with specialist advice and support where needed.

You will be the primary point of contact for the customer for any issues, faults, requests and escalations throughout the event timeline. You will work with global remotely based support teams to ensure all incidents are managed and resolved as quickly as possible.

The Service Manager is the customer champion on all service delivery and assurance issues. You will help the team to meet and surpass customer’s expectations, ensuring that orders are delivered on time and managed throughout the lifecycle.

Furthermore you will interface with Technical Operations, Implementation, Sales & other parts of the business in order to deliver a “total end to end” seamless quality service. The Service Manager will also produce accurate MI & reporting to measure delivery performance & to ensure effective management of performance levels.

To be considered for this opportunity, candidates should possess previous proven experience of managing key corporate relationships within a Service Manager type role for a leading Tier 1 Carrier International Telecom, Managed Hosting, Managed Services, Internet or ISP company.

The ideal candidate will have demonstrable experience within a Service Management / Customer Services role where great emphasis is placed on providing the highest level of customer satisfaction, internationally. Experience of working with global, remote teams is important.

Knowledge and understanding of ISP, Telecom or Hosting technology / products and services such as; MPLS etc plus either an ITIL Foundation / ITIL Practitioner or other similar service management methodology is highly desirable.

Environment: Telco, Telecom, Telecoms, Carrier, ISP, Service Provider, SI, System Integrator, Managed Hosting, Service Manager, Customer Services, Client Support Manager, Service Delivery, Relationship Manager, Incident, Problem, Reports, Root Cause Analysis, Client Service Review, SLA, KPI, Data Centre, Cisco, Video, NOC, Broadcasting, Broadcaster, Live Streaming, WAN, MPLS, Networks, Voice, Data, IP, Hosting, VPN, IPVPN, ITIL

MECS Comms offer a broad range of Talent Acquisition & Career Development services for a variety of commercial, executive, managerial, professional, specialist & technical disciplines across the Telecommunications, Media & Technology industries.

This vacancy is being advertised by MECS Communications Limited who operates as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
Skills Required: Telco, Telecom, Telecoms, Carrier, ISP, Service Provider, SI, System Integrator, Managed Hosting, Se
Job Type: Contract
Start Date:     Duration: 6 months+
Contact: Danny Nicholson Contact E-mail: Click
Contact Tel: 020 7953 8634 Contact Fax: 0871 900 5803
Reference: SF01 Added: 08-02-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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