Job Details  
Advertiser: IFDS

Job Title: Written Technical Enquiries Senior Associate - Dcs
Rate:£ Per Year    Benefits: Competitive
Description: Distributor Client Services (DCS) is a business area specifically designed to service Nominee and Platform providers of DST clients.

There are c112 members of staff serving various functions including telephone dealing, dealing with and resolving queries via phone or email, Nominee relationship management, STP (Straight Through Processing), project support and quality checking


* Reference salary based on experience and in line with the ACE salary progression scheme
* 20 Days holiday (increasing by 1 day for every year’s service up to a maximum of 25 days)
* 6% non-contributory pension scheme
* Life Assurance (4 x salary)
* Single person healthcare
* flex benefits scheme

Main Responsibilities

This role is within the DCS Written Technical Team. The key responsibilities of an associate within this team are;

* Receive and investigate enquiries from European Nominee companies on behalf of our clients (Management Companies) via email and WebChat. Ensuring that our clients receive excellent customer service and Service Level Agreements are met.
* Communicate with Nominee companies via email, WebChat or telephone to provide vital information, resolve enquiries, and obtain information required to complete action on their accounts. Ensuring that excellent customer service is provided in both a written and verbal format.
* Communicate with internal departments, in order to locate the required information/investigate rectification work. Resolve enquiries whilst ensuring a professional relationship is maintained.
* Administration and control of our Distributor Online system which allows our nominee clients to view reports on their accounts.
* Opening of Account for a specified list of Nominee client
* Bespoke reconciliation services for specified European Clients
* Contract note suppression requests
* Reorder of duplicate correspondence where required

Ideal Candidate

* Excellent verbal and written communication skills and a confident communicator (Essential)
* Highly numerate with good accuracy and attention to detail (Essential)
* Ability to work to strict deadlines and follow strict processes
* Intermediate keyboard skills to include awareness of MS Office packages
* Flexibility (overtime can sometimes be required at short notice)
* A keen interest in investigative work/ service delivery is essential, along with the ability to demonstrate a good use of initiative.
* Ability to communicate with our Nominee clients at a high level whilst maintaining relationships.
* Commitment to study for IOC
Skills Required: investigate, webchat, reconciliation
Job Type: Permanent
Start Date:     Duration:
Contact: DST Systems Contact E-mail: Click
Contact Tel: Contact Fax:
Reference: IFDS/TP/17446/8826 Added: 06-02-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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