Job Details  
Advertiser: JVP Jobs

Job Title: Technical Support Engineer
Location:St Asaph, Denbighshire, Wales
Rate:£23K.0000 Per Year    Benefits: bonus and amazing benefits
Description: Technical Support Engineer

All systems are go to progress your career...

Keen to develop your career further within IT as part of an employee focused, growing business that will invest in your future? If you're highly knowledgeable about networks, VOIP and security, and would thrive working as part of an enthusiastic and dynamic team, this brilliant career opportunity is not to be missed!

Who will I be working with?

Pinacl is a leading entrepreneurial ICT managed services and ISP provider focused on crafting pioneering technology solutions to solve complex business problems. With an annual group turnover of circa £20m, Pinacl has gained an enviable reputation with a well-established and ever-growing client-base that is supported by a dedicated workforce of over 95 employees across the group company.

So, what will the role of Technical Support Engineer entail?

As a Technical Support Engineer, you'll be responsible for providing predominantly office based, but also field based support across the UK for voice, data and video networks, delivering outstanding levels of service whilst supporting and maintaining managed services contracts, installations and service desk. Duties will include but not be limited to:

* Delivering 1st and 2nd line technical support of voice, data and video networks
* Fault-finding through to resolution and customer satisfaction
* Producing documentation, reports and diagrams, and keeping detailed records
* Conducting technical installations and testing
* Supporting the delivery of server load balancing, voice, video and data services
* Managing voice and data network backups to reduce impact of hardware failure
* Following documented process and procedures in line with Information Technology Infrastructure Library (ITIL)
* Providing a 24 hour on-call service in rotation with colleagues

What will I need to be considered for this Technical Support Engineer role?

* Proven experience in and advanced knowledge of network, VOIP and security
* Educated to degree level in IT or similar, along with a Cisco Certified Network Associate (CCNA) certification
* Ability to multi-task and work under pressure to meet strict deadlines
* Excellent customer service and communication skills, both written and oral
* Ability to work effectively as part of a team and using own initiative
* Full UK driving licence

A solid understanding of and experience in network management of Cisco, Solarwinds, NetXMS, HP Procurve, Ruckus, Meraki, Polycom and Mitel would be highly advantageous, although not essential.

What will I receive in return?

You will be part of an exciting and dynamic team within an Investors in People accredited business that is large enough to deliver but still of a size that cares. Pinacl is committed to career progression with professional qualification paths and the company will encourage you to share new ideas, new technologies and solutions and be part of transforming the industry.

Salary: £23,000 plus performance based bonus

Attractive Benefits: 20 days annual leave plus bank holidays increasing to 25 days plus bank holidays after 5 years' service, pension, healthcare, life assurance, and childcare and cycle scheme vouchers.

Hours of Work: 39 hours per week, Monday to Friday

Contract Type: Permanent

Location: St Asaph (Denbighshire, North Wales)

All applications to be submitted online, and strictly no agency calls or agency CV submissions.

This Technical Support Engineer vacancy is advertised by JVP Jobs on behalf of the employer Pinacl. At JVP Jobs we believe in providing complete transparency for you the job seeker to help you make informed decisions. By applying for this role you are submitting your CV directly to our above named client. Please note that we DO NOT operate as a recruitment agency, all applications will be reviewed directly by the employer Pinacl, and should they wish to progress your application further they will be in contact with you.

Feel free to visit JVPJobs co uk to access CV and interview tips, apply for advertised vacancies, and set up email job alerts.

Skills Required: Technical Support Engineer
Job Type: Permanent
Start Date: ASAP     Duration: Permanent
Contact: JVP Jobs Contact E-mail: Click
Contact Tel: 01745 774 955 Contact Fax:
Reference: 2176 Added: 16-01-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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