Job Details  
Advertiser: Fusion Appointments Ltd

 
Job Title: Part-Time Customer Service Executive - School Hour
Location:Dorking
Rate:£11K to £12K Per Year
Description: Part-time Customer Service Executive

Due to growth, my client is looking for a Part-time Customer Service Executive. 20hrs per week.

Primary responsibility for the queries and administration duties for my client's products. The role is multi-disciplined and encompasses a variety of tasks.

Key Accountabilities

• The answering of telephone and email queries from customers.
• Processing new and ongoing applications
• Processing customer payments including sending BACS files to the bank and chasing outstanding customer payments
• Inputting new business applications and ensuring that all documents are dispatched in a timely manner.
• Maintaining customer records
• Updating and maintaining the cashbook.
• Appointment setting
• Maintaining a sales focus during any verbal/written communication

Competencies and behaviours
• Planning and Analysis
o Prioritises workload with customer service in mind
o Escalates issues as appropriate
o Ensures every customer’s experience is a positive one
• Decision making
o Considers the relevant justifications for a particular course of action
o Makes effective decisions when acting on behalf of customers and colleagues
• Working with others
o Promotes team work
o Provides advice and guidance where appropriate
o Establishes ownership and takes responsibility for activities

Key Skills required

• Strong customer focus
• Well organised and able to prioritise
• Competent with Microsoft office and comfortable with numeracy
• Excellent oral and written communication skills
• Great attention to detail
• Adaptable and willing to embrace change

Salary is up to 22k per annum, pro rata. So equates to around 11,733 per year for 20 hours. Hours are fairly flexible over a minimum of 3 days+

Due to location, own transport is essential.

If the above sounds like you, do not hesitate to apply now!
Skills Required: Customer service, customer care, insurance, financial services
Job Type: Permanent
Start Date: ASAP
Contact: Tanya Etheridge Contact E-mail: Click
Contact Tel: 01306 745050 Contact Fax: 01306 745051
Reference: BB9890090/1 Added: 11-01-2018
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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