Job Details  
Advertiser: IFDS

Job Title: Customer Service Senior Associate (Contact Centre)
Rate:£ Per Year    Benefits: Competitive
Description: Summary

* This is a pivotal telephone based role to provide an effective and efficient service to one of DST'S biggest client's Partners and customers via telephone communication
* Enhancing and confirming our reputation as a truly customer focused Company
* Ensuring Service Level Agreements and Key Performance Indicators are met
* Shift work between 8am and 8pm. Only 1-2 weeks of 12-8pm in every 12-16 weeks. Most other shifts are 8-4, 9-5 or 10-6


Package Description

* Reference salary based on experience and in line with the ACE salary progression scheme
* 20 Days holiday (increasing by 1 day for every year’s service up to a maximum of 25 days)
* 6% non-contributory pension scheme
* Life Assurance (4 x salary)
* Single person healthcare
* flex benefits scheme

Main Responsibilities

Customer service and quality focus: To provide an effective and efficient service function to Partners and clients whilst working in a supportive and fun environment.

* Team work: Support colleagues, add to success of the Contact Centre, attend and contribute to team meetings.
* Flexibility: Display flexibility and adaptability at all times in response to the challenging, changing environment.
* Be prepared to achieve and exceed minimum standards in line with KPIs & SLA’s both in terms of quality & productivity. Develop an understanding of profiles/products to be able to deliver an outstanding customer experience
* Develop and improve communication internally and externally to enhance the customer service within all business areas of DST.
* Integrity: Actively seeks and responds to feedback, achieving personal and team objectives.
* Additional responsibilities. Complete any other appropriate ad hoc tasks as directed by the Management Team

Ideal Candidate

* Experience of being on the telephone whilst providing excellent customer service.(desirable)
* Excellent verbal, numeric and keyboard skills (essential)
* Customer focused (essential)
* Ability to work under pressure with an energetic and flexible attitude (essential)
* Good MS application skills (essential)
* Knowledge of FSA regulatory environment (desirable)
Skills Required: Customer Service Administration Telephone
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: DST Systems Contact E-mail: Click
Contact Tel: Contact Fax:
Reference: DST/TP/46441/10320 Added: 29-12-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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