Job Details  
Advertiser: Syntony (Search and Selection) Ltd

 
Job Title: Head OF CX Consulting And Senior Consultant
Location:Basingstoke
Rate:£45K to £70K Per Year
Description: Head of CX Consulting & Senior Consultant

 
Keywords:  Audio production, Video Production, IVR, Voice Announcements, Contact Centre, Customer Experience solutions

 
Our client:  Is an award-winning creative agency and management consultancy focusing on Customer Experience (CX) within the contact centre industry.  They are international leaders in recording bespoke Voice announcement, Voice Over and Video solutions utilised within IVR, On-Hold telephone messaging, and Videos for FAQs and self-service solutions.  They have worked with over 350 clients including national and global brands. The starting point for contact centre projects starts with the customer experience, often completely re-thinking the contact centre customer experience...covering everything from eliminating the cause of the contact, journey mapping, audio branding, IVR dialogue design, FAQ videos and new technology integration ideas...and anything else that we think would make the experience better.  Rather than the contact centre infrastructure - they add the
`end-user perspective` to the overall solution and work with the customer`s technology suppliers and internal teams to implement the total CX solution.

The job roles:

We are recruiting for 2 senior consultancy positions, one of which will be a senior Consultant delivering consultancy assignments and one will be the Head of Department who in addition to delivering consultancy assignments, will also provide leadership to the consulting... Please go to https://www.aptrack.co/uap/AAAAbAAPRToCEpCt/ to see the full advert text.
Skills Required: consultancy,+project+delivery,+client+facing,+Audio+production,+Video+Production,+IVR,+Voice+Announc
Job Type: Permanent
Start Date: 01-02-2018
Contact: Justin Kelsey Contact E-mail: Click
Contact Tel: 01732742211 Contact Fax:
Reference: JK002510 Added: 22-12-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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