Job Details  
Advertiser: eCRM People Ltd

Job Title: Major Incident Manager - Hertfordshire
Rate:£40K to £45K Per Year    Benefits: Benefits
Description: Major Incident Manager - Permanent - Hertfordshire - up to 45k + Benefits

One of our clients are recruiting a Major Incident Manager (MIM) in their Global Infrastructure Operations division, based in Hertfordshire on the following shift pattern:

24 7 (night) Shift is:

Covering 28 days, 12 hours a day (7-7)
2 Days, 2 Nights, 5 off
2 Days, 3 Nights, 4 off
3 Days, 2 Nights, 5 off

The day shift will be between 7-7 covering 7.5 days p/week.

As a Major Incident Manager you'll take full responsibility for Major Incident management from initiation until an acceptable client work around is in place, ownership of incidents, problems and change activities that affect service and to own all communications during a major system outage.

You must have a background as a successful high level Major Incident Manager with Incident and problem management experience along with experience in an outsourced managed services MIM function or vendor MIM function ideally with BMC Remedy toolsets.

In-depth industry knowledge, experience working in ERP environments (e.g. Oracle Enterprise1, SAP R/3), working knowledge of relevant network protocols (e.g. TCP/IP, UDP, NFS, NTP, OSI, VPN, NAT, TLA) and an understanding of multiple operating systems such as HP-UX, Solaris, & Linux.

Interquest Group PLC is acting as an Employment Agency in relation to this vacancy.
Skills Required: Major Incident Manager, BMC, Remedy,
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Paul Fraser Contact E-mail: Click
Contact Tel: 01442 509 071 Contact Fax:
Reference: PF-MIM Added: 06-12-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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