Job Details  
Advertiser: Select Appointments

 
Job Title: Pre-Sales Technical Support Manager
Location:Norwich
Rate:£24K.00 to £28K.00 Per Year
Description: Founded in 2009, my client pioneered session replay and have built on that expertise to create a behavioural analytics's suite, powered by advanced machine-learning algorithms. The headquarters are in Norwich, in the heart of the UK’s Eastern tech corridor and they now have a number of new positions due to growth.

A Pre-sales technical support Manager is required to work in this fast paced sales environment, supporting the acquisition of new customers , ensuring the success of free trials agreed by the sales team and in turn increasing the revenue growth for the business.

Role responsibilities:
- Run implementation calls with clients to get the free trial set-up process kicked-off.
- Support the client during the implementation phase to ensure the trial is set-up efficiently and speedily.
- Actively work on building a secondary relationship with the client during the implementation process.
- Proactively follow-up with clients to get the tags implemented when things slow down.
- Answer incoming support questions from emails, website contact requests and tickets from prospective new clients
- Manage the admin around all active free trials and keep impeccable records of all client communication on Zoho.

Target:
- 90% of all free trials to be set-up and live within 1 week of the original set-up call.
- 100% of free trials set-up to deliver a successful close for the sales team.
- Turn 90% of incoming support questions from website contact requests into qualified leads for the sales team, or into Plan Requests for the online products (including the Free Plan).

Role requirements:
- 2 years experience of customer-facing support in the software industry, with a focus on delivering success to your clients.
- Strong phone presence and relationship building skills.
- Excellent verbal and written communications skills, you will be a part of the sales team so communications must compliment the messaging delivered by the sales team.
- Ability to multi-task, prioritise, and manage time effectively
- Technical aptitude and ability to learn software programs - you will require an in-depth knowledge of the business solution and how to implement it. Some working knowledge of javascript and tag management solutions is essential.
- Strong listening and problem solving skills - you will be required to help determine the outcome of a successful free trial and ensure the software is configured to deliver this.

An excellent salary is on offer to the right candidate, please send your CV in the first instance to Emma Baylis or call Emma Baylis on 01603 615511.
Skills Required: presales, technical, javascript, jquery,
Job Type: Permanent
Start Date: asap
Contact: Emma Baylis Contact E-mail: Click
Contact Tel: 01603 615511 Contact Fax:
Reference: SL47688 Added: 30-11-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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