Job Details  
Advertiser: Fulcrum Telecom

Job Title: IP Operations Engineer - Cloud Environment
Rate:£20,985 to £29,379 Per Year
Description: Operations Specialist, IP

Prague, Czech Republic

The Company
Our client is a cloud and connectivity provider with an award winning pan-European cloud infrastructure and a leader in the managed hybrid cloud and hosting arena. Their site in Prague is an innovative and high technology environment servicing customers all over Europe.

Team Description
The Enterprise Operations Center team manages and maintains network on extended schedule (8hr shifts between 8am to 8pm, Monday to Friday). The team are a highly skilled, intelligent and efficient break/fix organisation with a customer centric focus serving Premium customer base.
The Team has a strong focus on consistency and process, working in conjuction with other areas of the business to deliver a world-class customer experience
The Enterprise Operations CENTER team are responsible for the overall technical and operational quality and handling of incidents and problems. The team hold the responsibility for technical validation and analysis, communication with customers and thrird parties, both vendors and suppliers, and the ultimately the customer satisfaction of the clients Premium customer base.

• break/fix support for customer services across the International network
• Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal and external teams as appropriate.
• Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues.
• Provides concise and relevant action plans for teams to resolve network and customer issues efficiently..
• Communication and documentation of customer- and service-specific support information.

• Minimum 2 years experience within Operations environment of a Telco or large service provider
• Minimum two years of work in a technical IP support position.
• Minimum one year experience with Trouble Ticketing tools (Remedy, Clarify, Siebel)
• Minimum one year experience with network monitoring tools (InfoVista, HP Open View, SMARTS)
• General knowledge of telecom industry and standards
• Excellent fault diagnostics and trouble-shooting abilities
• Experienced user of Microsoft Office applications

• Good and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment.
• Good Cisco hardware and IOS knowledge (12xxx, 7xxx, 8xx and 17xx routers and 3550 and 65xx switches)
• Good Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs)
• Excellent technical knowledge of CE/CPE configurations and trouble-shooting.
• Basic knowledge of UNIX tools such as bash, vi, sed, grep etc.
• Good experience in the use of IP management tools, both commercial and open source
• Qualification: CCNA / CCNP /JNCNA or training for this level of qualification is preferable

Please send your CV to to be considered for this opportunity

IQ Telecom is acting as an Employment Agency in relation to this vacancy.
Skills Required: Data Centre, Data Centre, High Tech, Network Infrastructure, Network Infrastructure, Network Infrast
Job Type: Permanent
Start Date: 1/1/18
Contact: Kay Sadler Contact E-mail: Click
Contact Tel: 01442 509 080 Contact Fax:
Reference: 460001462 Added: 28-11-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
Home   •   About us   •   Privacy Policy   •   Terms   •   Contact Us   •   Help
Copyright © 2013