Job Details  
Advertiser: occ computer personnel

Job Title: Application Support Analyst - Oracle
Location:Crewe, Cheshire, England
Rate:£25K.0000 to £45K. Per Year    Benefits: Benefits
Description: Oracle Application Support Analyst - Crewe

You'll be at the front-line, dealing directly with customers who use the suite of Oracle applications, and working closely with both the Oracle Development team and Service Desk Analysts to resolve calls quickly.

Job Description

* Management and ownership of technical Faults and Requests reported to the IT Service Desk

* Manage incoming support requests covering issues or queries with Oracle Forms/Reports, Oracle Data Integrator, Integration Cloud Services, Oracle Cloud ERP, Recvue and Oracle PBCS applications.
* Dealing directly with business users in order to clarify specific user requirements.
* Resolve 1 st and 2 nd Line (technical) application support calls to agreed service levels, with root cause analysis completed and recommendations for complete resolution provided.
* Prioritise support calls and allocate them on that basis to the 3 rd Line technical support teams if required.
* Run daily system checks and alert 3 rd line technical support teams as required.
* Keep internal customers informed of any IT related issues that might impact their teams.
* Ensure accurate and timely feedback on submitted support requests to internal customers.
* Manage root cause analysis to eliminate recurring support issues.
* Cover business hours in line with business needs across UK, Ireland and Europe.

Key Skills/Attributes:

* Degree in IT related subject with significant focus on software development.
* Min 1 years' experience in commercial support/development environment or equivalent course work content.
* Experience of using SQL and PL/SQL, and able to demonstrate willingness and ability to quickly learn new technologies, applying skills learnt to solve specific problems.
* Experience of providing excellent customer service and/or administrative excellence in an IT or business environment.
* Ability to use initiative and investigate technical systems in order to complete root cause analysis.

In order to deliver a high-quality service to the business, the Service Desk is open from 07:30 - 18:00. The successful candidate will therefore be expected to work with other members of the team to cover these hours either on a fixed hours or rota basis (Mon-Fri, 37.5 hours per week).

Please only apply for this role if you live in a commutable distance to Crewe. Our client is unable to offer sponsorship for this position therefore you must have the right to work in the UK without restrictions.

Skills Required: Application Support Analyst - Oracle
Job Type: Permanent
Start Date: ASAP     Duration: Perm
Contact: Donna Lightfoot Contact E-mail: Click
Contact Tel: 01270621199 Contact Fax:
Reference: OracleSupp Added: 28-11-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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