Job Details  
Advertiser: Websense Recruit Ltd

Job Title: Graduate IT Trainee / 1st Line
Rate:£18K to £21K Per Year    Benefits: Benefits
Description: Graduate IT Trainee / 1st line, Oldham

You will be working as part of a small friendly team supporting a manufacturing business.

Responsibilities Include:

* Responding to helpdesk calls in a timely and professional manner.
* Answering phone calls, email, etc.
* Troubleshooting and setup of: Microsoft windows, Microsoft office (O365) and other applications, Mobiles, VPN, and other hardware and software.
* Completion of daily tasks and assigned tasks in a timely manner.
* Escalating issues to colleagues and 3rd parties.
* Basic user administration (setting up users password resets etc.)
* Follow company policies and procedures (Health & Safety, Security etc).
* General administration tasks e.g. Updating records, Placing orders with suppliers, Updating documentation, Keeping workspace tidy etc

Essential Skills and qualities.

* Team player.
* Logical and methodical.
* Excellent verbal communication (on phone and in person)
* Flexibility to react quickly, reschedule and prioritise workload
* Ability to troubleshoot and support Windows operating systems, Microsoft Office and basic hardware issues
* Understanding of basic networking.
* Some experience of commercial I.T. or an. I.T qualification.
* Desire to progress within an IT environment
* Experience of call logging and troubleshooting by phone using remote tools.
* Experience of troubleshooting in person.
* Experience of user administrative tasks such as password resets.
* Pro-activeness to think ahead and identify tasks that need to be carried do them.
* Knowledge of: Backup systems, Virtualisation, Networking principles, VPN, Mobile device administration and Antivirus

Hours of Work: Monday to Thursday 8:30am till 5pm and Friday 8:30am till 4:30pm with a 30 minute unpaid lunch break. Different hours can be agreed but it is a 39 hour a week role Monday to Friday and hours can be discussed at interview however Flexibility is essential.

Salary: 18k-21k + Benefits e.g. 25 days holiday a year and 8 statutory holidays, Money purchase pension scheme, Discount scheme on purchases from high street retailers, Free Parking

To Apply: Please press the ‘Apply’ button

*Due to the amount of applications received, only those who our client wishes to progress will be contacted. If you have not received correspondence within 21 days then please assume your application has been unsuccessful on this occasion. Thank you for reading this advertisement.

This role may be of interest to the following: IT Support Engineer, IT Administrator, First Line Support, IT Systems, Information Technology, Graduate, Entry Level, Oldham, Greater Manchester, Lancashire
Skills Required: IT Support IT Business Systems Support IT Administrator Systems Administrator Second Line Support En
Job Type: Permanent
Start Date:     Duration:
Contact: Websense Recruit Ltd Contact E-mail: Click
Contact Tel: 0845 834 1001 Contact Fax:
Reference: its1 Added: 22-11-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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