Job Details  
Advertiser: Syntony (Search and Selection) Ltd

Job Title: Tier 2 Technical Support Engineer
Location:Isleworth, Hounslow, Uxbridge,
Rate:£40K to £45K Per Year    Benefits: £5000 bonus
Description: Tier 2 Technical Support Engineer

Description: Our client is a leading provider of SaaS based telephony, selling per user licences to enterprise customers as well as selling a range of Polycom and Cisco hardware, conferencing and web collaboration tools.  With over 1,200 staff and supporting more than 300,000 customers worldwide with multiple international offices.


Job Description:

- This is a Tier 2 Technical Support Engineer role providing support to UK customers
- Problems solving and working proactively with customers
- Delivering value to customers by getting the most out of our service including helping them setup and optimize their hosted PBX solution to meet their needs
- Technical troubleshooting their network and optimising VOIP quality of service



-             Handling technical problems from first call to technical product issues to network troubleshooting
-             Investigate defects and report to 3rd line, Service Engineers and Network teams
-             Managing incidents working with the NOC
-             Use your knowledge of services, VOIP technology and networking hardware/software
-             Expert in our network architecture required to support VoIP services
-             Recommend network hardware, software and design elements
-             Solve technical issues and recommend suitable solutions
-             Utilise network monitoring to identify and root issues... Please go to to see the full advert text.
Skills Required: engineer,+engineering,+technical+support,+tier+2,+2nd+line,+second+line,+support+engineer,+telecoms,
Job Type: Permanent
Start Date: 08-01-2018     Duration: n/a
Contact: Connor Hanley Contact E-mail: Click
Contact Tel: 01732742211 Contact Fax:
Reference: CH002488 Added: 21-11-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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