Job Details  
Advertiser: Anderson Wright Consulting Ltd

 
Job Title: Customer Service Representative
Location:Oldham, Manchester, Greater Ma
Rate:£14K.0000 to £16K. Per Year    Benefits: OTE & Benefits
Description: CUSTOMER SERVICE REPRESENTATIVE - FREIGHT & SHIPPING INDUSTRY - OLDHAM - £16,000 OTE WITH A £14,000 BASIC SALARY

Customer Service Representative sought by our client who operates in the Freight and Shipping and is a global business partner of DHL. You will be working for a well-established company with over 25 years' global experience and is currently operating in 13 countries.

Due to their continued success they are now recruiting for a Customer Service Representative to work from the Oldham head office.

THE ROLE

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve problems that our clients customer accounts might face, in a busy office.

* Manage large amounts of incoming calls
* THIS IS A VERY BUSY OFFICE AND DEMANDING ROLE
* Generate sales leads
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* You will be based from the Oldham, Greater Manchester office

THE PERSON

* The success candidate MUST have proven customer support experience or experience as a client service representative
* Able to work in a busy office and a demanding role
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practice, although training will be given
* Ability to multi-task, prioritize, and manage time effectively
* You must also have a good knowledge of IT
* You MUST live within a commutable distance to the Oldham office

THE PACKAGE

* £14,000 Basic Salary
* £16,000 OTE
* 20 days holiday
* Excellent reputable company

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In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

CUSTOMER SERVICE REPRESENTATIVE - FREIGHT & SHIPPING INDUSTRY - OLDHAM - £16,000 OTE WITH A £14,000 BASIC SALARY

Skills Required: Customer Service Representative
Job Type: Permanent
Start Date: Immediate     Duration: Permanent Full
Contact: Recruitment Team Contact E-mail: Click
Contact Tel: 0845 475 3118 Contact Fax:
Reference: MA/CSR/OLDHAM Added: 08-11-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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