Job Details  
Advertiser: IFDS

Job Title: Document Management Team Leader
Rate:£ Per Year    Benefits: Competitive
Description: The Document Management Division is looking for a Team Leader for their busy Wealth Management & Insurance Team. This role will support the oversight of daily operations, and is a pivotal role to the success of the team.

Main Responsibilities

* Oversight of daily operations, for the Wealth and RIS processing team, within DMD across shifts.
* Manage staff ensuring that all daily work is processed in line with Management Company SLA’s and internal expectations.
* Ensure that all new members of staff are trained to follow all procedures and are given sufficient training and mentoring to maintain the service delivery standards expected from the Wealth & RIS team.
* Understand how all the new systems work and the impacts of actions from DMD.

* Mail / Document Handling
* Processing of incoming documentation to DST systems to meet internal / external clients SLA’s and regulatory obligations
* Document Despatch / Return client documentation
* Cheque Banking within required SLA’s
* Processing of outgoing documentation to meet internal / external clients SLA’s and regulatory obligations
* Support in management of communications with DST Scotland, SJP & Paragon CC to ensure service, quality and SLA’s are maintained correctly
* Provide a liaison point for the DST based SJP team and other DST processing teams
* Support and manage the integration of multiple systems into the DMD process. Including Bluedoor, SALAS, SJP Intranet Enquiries & KANA
* Supporting management of team & individual productivity / quality via Workware system. Identify and address subsequent issues.


* IOC (Introduction)
* Strong interpersonal skills
* Analytical skills
* Accountability, the direct ownership of actions and consequences of those actions, coupled with the end results. The scope of accountability is measured by the freedom to action, impact on end results (direct or indirect) and the area of impact.
* Flexible organisational skills
* Ability to plan resources vs. flexible work volumes
* Problem Solving – Able to analyse, evaluate, create, reason and conclude, the role requires a self-starting thinking ability. Ability to analyse situations and make key decision
* Knowledge – All the components of knowledge, skill and experience for a required acceptable job performance
* Good Verbal reasoning and numeric skills
* Demonstrate an understanding of responsibilities within the Financial Services Industry


* Financial industry knowledge
* BCP exposure
* Client relationship skills
* Flexible work attitude
Skills Required: Document Management, Team Leader, Team Leading, Finance
Job Type: Permanent
Start Date:     Duration:
Contact: DST Systems Contact E-mail: Click
Contact Tel: Contact Fax:
Reference: DST/TP/17447/10194 Added: 08-11-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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