Job Details  
Advertiser: KHR - Recruitment Specialists

Job Title: Call Handler - Customer Services
Rate:£20K to £25K Per Year    Benefits: Benefits
Description: An established financial services firm is looking for an enthusiastic customer service executive with call handling experience. In order to join this growing team, you will have excellent customer service skills and a friendly phone manner.

Your duties will include speaking with and negotiating with customers, receiving inbound and
making outbound calls, updating the CRM system, maintaining diary notes, investigating
cases and adhoc duties as required.

The ideal candidate will be able to clearly demonstrate the presence of core competencies with regards to:
o effective communication
o influencing skills
o negotiating skills
o rapport building
o customer focus
o teamwork
o focus on achievement
o quality focus
o continuous improvement
o a team player

Personal Specification – Core Competencies, Skills & Knowledge Requirements

The ideal candidate will have a proven track record in a call handling roles with an understanding of FCA and TCF guidelines though this is not essential.

You must be articulate, literate & numerate with excellent computer skills. A flexible approach is essential as additional/amended hours may be required to meet the business needs.

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...

Skills Required: Call Handler, Contact Centre, Consumer Collector
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Cathy Taylor-Colville Contact E-mail: Click
Contact Tel: 01892 708707 Contact Fax:
Reference: CTC/2CA Added: 07-11-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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