Job Details  
Advertiser: Key Personnel

Job Title: Sales Team Leader
Rate:£23K Per Year
Description: Team leader? Telecom's? Sales?

If you are a Team Leader I want to hear from you!!

Whether you are in Sales or Telecom's, if you have experience as a Team Leader you will love this role!!

Your Main Duties:

-Managing Workload / Resource Planning
-To provide assistance in the scheduling of resource across all departmental activities in -line with forecasts
-To assist in the production and management of the staff rota
-To ensure workflow is monitored & resources re-assigned as required in order to meet changing demands
-To utilize all available technologies to best allocate and manage resource (Workforce management, Mitel
-Call Centre View, IVR platform, internal systems etc.)
-Work with the Senior Contact Centre Team Manager to assist in forecasting staffing requirements
-Maintain an accurate workload planner for the department
-Analyse staff productivity rates across all activities

Management, Training & Quality of Staff

-The Team Leader may be allocated a dedicated team for which they will assume specific line management responsibility
-To manage, lead and motivate the team to deliver and exceed the sales targets
-To promote a winning attitude and sales centric environment
-Maintaining a constant level of morale throughout team
-To work with the operations manager as directed to set performance targets for staff, measure staff against these by way of formal appraisal, regular one-to-one’s, and quality audits, providing staff with coaching and feedback
-To ensure that team members are trained and that a continual development program is employed
-To lead, motivate & develop the skills of the departmental Senior Agents and Agents
-Conduct regular team meetings / briefings as directed ensuring staff are fully appraised of company updates, team targets and current performance etc.

This is a great opportunity as there are paths for progression as well as a good salary on offer.

The office environment is bubbly and full of great characters which you would be working along side with.

Up for the challenge?

If so, please apply.

Skills Required: Sales Team Leader
Job Type: Permanent
Start Date: ASAP
Contact: Howard Harris Contact E-mail: Click
Contact Tel: 01787 881962 Contact Fax: 01786 880674
Reference: SalesTeamLeaderGFM Added: 01-11-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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