Job Details  
Advertiser: Remit Resources

Job Title: Helpdesk Support Analyst
Rate:£20K to £25K Per Year
Description: Helpdesk Support Analyst needed for this Cambridge based IT Services business.

You will be taking 1st Line Helpdesk support calls from users and logging the incidents in their helpdesk application. You are responsible for resolving a large proportion of the helpdesk calls logged and where appropriate passing the calls on to the relevant technical support teams.

The right person for this Helpdesk Support job is likely to have a good mix of:

* A self starter who enjoys finding elegant solutions to complex issues.
* A natural problem solver with excellent communication and customer service skills.
* Have the ability to use your own initiative with the knowledge that you are part of a strong team.
* Ability to prioritise and manage multiple conflicting priorities requiring collaboration with multiple teams across the company.
* A passion to learn and be involved with a progressive company.

The right candidate might have some experience in an IT Support or Helpdesk Support environment however the key is to find the right person. They don’t expect you to know everything about everything (Yet!) You’ll have your own mentor to guide and advise you. You’ll enjoy a healthy mix of on the job learning and training courses as required. You’ll also have the latest technologies at your fingertips, supporting you in effectively supporting their business.

On a personal level, great communication and customer skills are an absolute must, they need someone who is flexible and ready to “go the extra mile” and committed to delivering a world class IT service.

To discuss this role in detail please send your CV to Biagio Gizzi at Remit Resources ASAP.
Skills Required: Graduate, Helpdesk, IT Support, 1st Line, 2nd Line, Desktop
Job Type: Permanent
Start Date: ASAP
Contact: Richard Morgan Contact E-mail: Click
Contact Tel: 020 7183 6232 Contact Fax:
Reference: BG/HD/3110 Added: 31-10-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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