Job Details  
Advertiser: TLP Consultancy

 
Job Title: 2nd Line Support Engineer /Service Desk Engineer
Location:South London
Rate:£25K to £30K Per Year
Description: My client is a leading player in the financial sector who continue to experience high levels of growth. This is an exciting opportunity to join a small team providing 1st and 2nd line support to users as well as maintaining existing systems to agreed sla's and configuring systems to meet the needs of the business.

The successful applicant will possess excellent customer service skills coupled with the ability to communicate clearly and confidently to users and someone who takes a pro active approach to support.

Your main duties and responsibilities will include:
Troubleshoot, diagnose and resolve incidents at the first point of contact, or by escalating incidents to their service partner.
Be accountable to the business for incidents, maintaining ownership of the original incident, providing timely updates to users and ensuring incidents are given the correct level of priority and attention.
Be an active participant and sometimes take the lead in project deliverables.
Complete Information Security & SOX related IT recurring tasks.
Your background and experience will include:
Previous experience of working within a fast-paced, contact centre environment that encompasses Windows Server, Windows Clients, Citrix/VDI, Microsoft Office and cloud/bespoke applications.
A good understanding of networking and VOIP telephony platforms.
Working knowledge of AD, Group policy, Exchange, scripting and remote tools.
Working knowledge of JIRA for incident management.
Excellent troubleshooting skills in standard Microsoft Office applications.
Understanding of ISO 27001/PCI DSS/Sarbanes Oxley is desirable.
Proactive and has a strong sense of urgency and a commitment to follow through.
Ability to listen effectively, to diagnose a user’s problem and find an appropriate solution.

TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
Skills Required: 2nd Line Support Engineer /Service Desk Engineer
Job Type: Permanent
Start Date: asap
Contact: Nic Poland Contact E-mail: Click
Contact Tel: 01737 824000 Contact Fax: 01737 824001
Reference: NP/HQ00005620 Added: 23-10-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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