Job Details  
Advertiser: C2 Recruitment Ltd

Job Title: Customer Service Agent
Rate:£19K to £22K Per Year
Description: Customer Service Agent


Salary 19,000 to 22,000 per annum.

With over 20 years of experience, my client is the global leader in crew accommodations management, offering integrated systems that support their clients operation 365/24/7. They are currently looking for a Customer Service Agent to continue to help support the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of clients and their passengers. Your role will include supporting the OCC team and associated clients with a variety of different issues and ensure all client cases are managed in an efficient and timely manner by taking ownership of each case from beginning to end.

Skill Requirements

To perform the job successfully, an individual should demonstrate the following:

* Passion for customer service and must have relevant work experience
* Fluency in English and at least one/two more languages (Italian, German, French, Spanish, Portuguese)
* Excellent mental capacity to make quick, smart, and rational decisions using common sense and positive attitude
* Effective communication skills and great listening skills
* Commitment to continuous improvements, changes and has a willingness to learn
* Thinks creativity and strong analytical and problem-solving skills
* Self-motivated and able to work independently and as part of a team
* Excellent negotiations skills using different channels and methods of communications (phone or email)
* Excellent interpersonal and client relationship skills
* Ability to work in a call centre / service desk environment
* Powerful verbal and written communication skills
* Ability to handle multiple tasks, priorities under pressures and challenging interactions in a high-volume, fast-paced, and target-based environment
* Ability to follow complex and dynamic Standard Operating Procedures (SOPs)
* Ability to manage and provide feedback to all types of individuals
* Proficient with Microsoft Office (Word, Excel, Outlook)
* Proficiency with SABRE (preferred)
* Must be able to work flexible hours, including early mornings, late evenings, night, weekends and national holidays

Job Responsibilities:

* Receive inbound inquiries to source hotel, transportation and travel needs of clients for their disrupt passengers
* Ensure Reservations consistency and execution between multiple systems and channels utilised in the booking process
* Obtain, evaluate, and provide accommodations and transportation according to client guideline, requirements and SOPs,
* Effectively utilise all Customer Service tools and technology to process, track and report transaction
* Professionally respond to all clients and/or vendors and escalate issues, complaints or service disruptions according to procedures,
* Continually update and maintain company database with client transactions and sourcing inventories
* Provide continual feedback on customer service processes and
* Interact with internal departments,
* Support other duties/projects as needed

Minimum Requirements

* High School Diploma or higher qualification is required
* One year experience of hotel/travel industry experience is necessary.
* Experience in the airline industry is a plus.

About Us

This role is being handled by C2 Recruitment the leading specialist retail recruitment consultancy covering the whole of the UK. C2 Recruitment is like no other recruitment agency you will have worked with; all of our consultants have actually worked within the industry to which they recruit meaning we truly understand your sector firsthand.

To view other great opportunities please check out our website or call us on 01743 770280 for a confidential chat about upcoming opportunities.

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For more jobs in Retail, Fashion and Hospitality, click here
Skills Required: Customer Service Agent
Job Type: Permanent
Start Date: ASAP
Contact: C2 Recruitment Contact E-mail: Click
Contact Tel: 01743 770 280 Contact Fax: 01743 454 976
Reference: MIM13466 Added: 20-10-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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