Job Details  
Advertiser: Just IT Recruitment

Job Title: IT Systems Analyst - Law Firm - Central - UP TO £
Rate:£50K.00 to £60K.00 Per Year
Description: Are you a technical systems analyst with strong desktop, application and server support skills. Do you have previous experience working in a Law firm and would like the opportunity to expand your technical expertise?

Our Law firm client is looking for a driven and ambitious IT analyst to join their team. The role has been created to provide consistent 3rd line applications support. The successful candidate will and must be able to perform generalist systems administration across the firm’s systems and work with 3rd party vendors for troubleshooting when required.

About The company

The law firm has been acting for successful individuals, families and institutions for over 100 years. They advise clients on the full range of their business, personal and philanthropic legal needs, both at home and abroad. With offices in the key financial centres of Europe, Asia-Pacific, the United States and the Caribbean, they provide coverage and services that other law firms focussed on the needs of the individual cannot. They have represented 51% of the Top 100 in The Sunday Times Rich List, 25% of the US Top 100 Forbes Rich List, 30% of the Top 20 Hong Kong billionaires in the Forbes World's Billionaires list and over 20% of the Forbes Asia's Richest Families list.

About The Role

This role requires experience of working in a medium to large multi-site professional services organisation and broad experience of legal industry applications. Strong written and verbal communication skills are required with the ability to work with a wide range of people including vendors, project managers, technologists, legal staff, partners, secretaries and other support staff.

Areas of focus and responsibilities

·Monitor the team queue in the Help Desk call-logging system to ensure incidents, service requests and problems are managed in a timely manner
·3rd line support of all systems, ensuring that the highest levels of stability and reliability are maintained
·Correctly diagnose software and hardware faults and liaise with 3rd party engineers where needed. Incidents should be actioned within agreed timescales and monitored to resolution
·Provide technical assistance and know-how to the test and release process. Working closely with application testers and 3rd party vendors
·Identifying, documenting and undertaking maintenance and administration processes on systems infrastructure globally
·Maintain technical leadership in assigned technologies, and ensure that responsibilities for key technologies are appropriately allocated and understood by colleagues
·Develop, present and implement proposals to improve systems and infrastructure
·Working with the manager, ensure that support contracts are in place for all systems and appropriate support, backup and capacity procedures are in place and documented
·Assist with occasional infrastructure / server support and patching
·Identify major support incidents and liaise with support teams, following the Major Incident process. Inform the Manager and IT Management of any escalating support issues in order that they may be resolved within reasonable time scales
·Establish and maintain contact with colleagues in all offices to ensure that a consistent approach is being adopted across the firm
·Continually maintain and expand strong working knowledge of current Firm-supported and future technologies to provide technically accurate solutions to end-users
·Actively knowledge share and work with service desk staff to empower 1/2nd line
·Creating scripts / tools / app's to improve desktop support processes
·Ensure that the housekeeping and administration of systems are carried out in accordance with the firm's policies and procedures
·Adhere fully to the Change and Release management processes
·Adhere fully to the Problem management process and to the investigation of the root cause of outages
·Ensure security is maintained in line with the Firm’s security standards
·Contribute to the IT Risk register to identify and manage operational risks and work to eliminate areas of vulnerability
·Occasional assistance with cover for the EU/Asia IT Help Desk and US IT Help Desk telephones

About You

A very high level of personal organisation and professionalism is required, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure. This person must inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.

Experience required

·3-5 years in a technical support role
·Industry recognised technical qualifications such as MCSE, CCP, VCP
·Strong knowledge and ability to support legal-industry applications such as iManage, BigHand, Interaction, Elite Intapp Suite, and Mimecast
·Strong knowledge and ability to support backend platforms such as Exchange, SQL, SharePoint, SCCM, Microsoft Office, Windows-based Servers and appliances
·Good knowledge of Virtual technologies such as VMware and Citrix XenDesktop/Xen App and storage technologies
·Good knowledge of PC, laptops, Blackberry's, iOS
·Proven 3rd line troubleshooting skills
·Excellent customer service
·Experience of working in a ITIL-based support environment and with Help Desk systems such as vFire

The Benefits

The company offer a flexible benefits package including pension, private medical, season ticket loan, subsidised gym memberships, lifestyle discount scheme, on site café plus more.

To Apply
If you are interested in the position, please submit your CV now or give Sophie a call on 02030 966763 to discuss further.
Skills Required: SQL, Citrix 5, Citrix 5.5, Citrix 6.0, Exchange 2013, Microsoft 2010, SCCM 07, SCCM 12, Sharepoint,
Job Type: Permanent
Start Date: ASAP
Contact: Sophie Socrates Contact E-mail: Click
Contact Tel: 02030 966763 Contact Fax: 020 7247 3991
Reference: JO0000015931 Added: 05-10-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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