Job Details  
Advertiser: Polar Recruitment Services Ltd

Job Title: Helpdesk Administrator
Rate:£21K to £24K Per Year
Description: Telecoms Admin Helpdesk

21- 24,000 per annum

For this role you will be working within a world leading hi tech company to provide telecom usage analysis and billing, customer service, and reports internally and to customer. This will also be involve troubleshooting of mobile service and dealing with customers & telecom service providers in Europe.

Key accountabilities:

Customer Service (Mobile admin helpdesk)

You will help to support various issues related to mobile networks (Mobile connection, VoIP, Wi-Fi, Mobile device management etc.)

Provide issuance of new mobile numbers, number porting, number disconnection/ cancellation, applying tariff change, etc.

Process service orders from customer and keep updates and records.


Produce and organise usage data from various sources in order to issue invoice to customers.

Input data to create SAP invoices.


Produce monthly report (Mobile, VoIP, Wi-Fi etc.) for European customers.

Skills & attributes:

Essential -

* Advanced Excel skills.
* Strong analytical thinker and problem solver.

Advantage -

* Knowledge of mobile networks operations - not essential.
* Knowledge of billing system and process - not essential.


* Experience in data analysis in Excel, SAP system.
* Experience working in customer service.

Salary & benefits:

Basic annual salary depends on experience

25 days annual leave

Up to 15% discretionary performance based bonus per annum (following successful completion of probation period)

Defined Contribution Pension (up to 4% employee, up to 8.5% employer)

Permanent Health Insurance

Private Medical Insurance (starting from grade GL4)

4x Life Assurance

35 per month Flexible Benefits allowance (following successful completion of probation period), e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.

If this Mobile Admin Helpdesk is of interest then please apply now.
Skills Required: Helpdesk Administrator
Job Type: Permanent
Start Date: ASAP
Contact: Kevin Long Contact E-mail: Click
Contact Tel: 02380 001179 Contact Fax:
Reference: KLMOB002 Added: 04-10-2017
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