Job Details  
Advertiser: Signet Resources

 
Job Title: Customer Service Team Leader
Location:Berkshire
Rate:£27,400 Per Year    Benefits: BUPA health care, discounted car scheme
Description: We have a fantastic opportunity to work as a Customer Service Team Leader for a global Automotive business.

We are seeking a dedicated Customer Service Team Leader or Supervisor to excel in a Customer focussed and fast paced environment. Managing a small team, the capability to mentor and coach individuals in a sometimes challenging environment will be key to your success.

Key responsibilities

Motivate and coach a small team of Customer Service Advisors to ensure a Number 1 Service is being provided to the customers and the dealer network
Manage escalated calls when required from the team and action accordingly
Respond in a prompt manner to incoming calls from both the dealer network and customers
Ensure the team are adhering to procedures through regular audits and reports

Profile

The ideal candidate will come from a Customer focussed or Call Centre environment within a Team Leader or Supervisory role, as you will already have gained a high level of empathy and commitment towards the customer, alongside the natural ability to coach and mentor a small team. Experience within the Automotive Finance background would be highly desirable but not essential.
Most importantly, a positive approach and the ability to remain calm and collected when under pressure is integral.

Benefits

This is a brilliant opportunity to utilise your Customer Service experience within a global organisation who pride themselves on the quality of their products and the service received by all customers. Working in a dynamic and fun environment with the opportunity to progress your career across the business.

A competitive salary is on offer, alongside a fantastic benefits package which includes; a gym on site, a discounted car scheme for both you and a family member, 25 days holiday (increasing with service) BUPA health, a good pension and an a subsidised restaurant.

A shift pattern of Monday-Friday- 8am -4 pm, 9am -5 pm & 10am -6pm, and 1 in 4 Saturdays will be required.

Apply for this role today by sending your CV via this website or contact Siobhan Shrieve on 01628 817134.

Please visit our website http://www.signetresources.co.uk for further information about our services and to view all of our roles.

Signet acts as an employment agency in respect of permanent vacancies and as an employment business in respect of temporary vacancies.

Signet is an equal opportunities recruiter. Signet Resources is acting as an Employment Business in relation to this vacancy.

Signet Resources is acting as an Employment Agency in relation to this vacancy.
Skills Required: Customer Services Team Leader
Job Type: Permanent
Start Date: 03/10/2017     Duration:
Contact: Vanessa Pegg Contact E-mail: Click
Contact Tel: 01628 817 124 Contact Fax:
Reference: J4137C Added: 03-10-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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