Job Details  
Advertiser: Get Recruited UK Ltd

 
Job Title: Customer Service Advisor
Location:Abingdon
Rate:£17K.00 to £18,500 Per Year    Benefits: Bonus scheme, staff discount,
Description: CUSTOMER SERVICE ADVISOR

ABINGDON

18,500

*** FIXED TERM CONTRACT ***

*** STAFF DISCOUNT ***



THE COMPANY

Get Recruited are supporting an affordable furniture and home accessory company who provide unique and exceptional products for their customers. They are currently dealing with clients within the UK and aboard via online and telephone communication.

They are looking for a Customer Service Advisor to join the team on a fixed term contract, ranging from 9-12 months.



THE JOB

* Handle internal and external customer enquiries and complaints via telephone, fax, letter and e-mail in an efficient and timely manner.
* To take full ownership of a customer’s enquiry and be positive and proactive in finding a solution.
* To meet and exceed individual and team targets, KPIs and department objectives.
* To maintain the companies service level agreement for calls, written communication & web queries.
* Give feedback to customer comments and issues
* Find creative solutions and suggestions to recurring problems



THE PERSON



* ESSENTIAL to have experience working in a call centre/ customer service environment
* Excellent communicator, especially telephone manner: professional, clear, positive, upbeat, patient & friendly.
* Computer literate with excellent written skills
* Good numerate and problem solving skills.
* Attention to detail.
* Commercial awareness
* Time management
* Organisational skills



TO APPLY

Please send your CV for immediate consideration as the position will be moving to interview shortly.
Skills Required: customer service advisor, customer service adviser, customer service, call centre, contact centre
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Lucy Bunce Contact E-mail: Click
Contact Tel: 0845 121 0741 / 0161 Contact Fax:
Reference: BBBH4759 Added: 02-10-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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