Job Details  
Advertiser: Appointments Personnel

 
Job Title: Technical Customer Service Advisor
Location:Stoke on Trent
Rate:£18K to £20K Per Year
Description: Job title: Technical Customer Service Advisor

Salary: 18,000 - 20,000 depending on experience

Our client is a fast growing manufacturing company who are recruiting for a Technical Customer Service Advisor to join their existing service team.

As a Technical Customer Service Advisor you are responsible for:

* Answering inbound queries on new and existing sales quotes and products
* Answering calls and providing technical advice to customers
* Dealing with day to day quotes, and customer account activities
* Have an understanding of reading technical CAD drawings with 3D models (training will be provided)
* Maintaining and developing relationships with customers
* Providing customers with questions and closing sales
* Processing customer orders from one off orders to large orders
* Advising customers on progress or order and delivery of orders
* Dealing with any website enquiries
* Work to and achieve monthly targets
* Close sales where necessary

The ideal candidate must have:

* Good telephone manner with excellent communication skills
* Excellent planning & organisational skills
* Ability to demonstrate problem solving skills
* A confident and determined approach
* The ability to work both independently and part as a team
* Motivation and drive to succeed
* Highly proficient IT and numeric skills
* Strong attention to detail

Full training will be provided on products and in-house systems.

Hours of work are 8 am to 5.30 pm Monday to Friday with 30 minutes lunch break.
Skills Required: Technical Customer Service Advisor
Job Type: Permanent
Start Date: 28 Sep 201
Contact: Ebony Washington Contact E-mail: Click
Contact Tel: 01782 338787 Contact Fax: 01782 33 87 88
Reference: JOB-4542 Added: 02-10-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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