Job Details  
Advertiser: Shirely Parsons Associates

Job Title: Quality Assurance Manager
Rate:£45K to £50K Per Year
Description: I’m pleased to announce an exciting new role for a world-class company in the Rail sector. I’m seeking candidates with substantial skills and experience required for the role, who can operate in a top class working environment.

The Role:

* Management and safety of the assigned resources and services for effective delivery
* Designing, implementing, and maintaining a systematic compliance monitoring process for the division
* Primary contact for the division regarding all matters relating to the management of quality assurance and environmental management,
* Ensure the Quality Plan and Environmental and Sustainability objectives, targets, and action plans are measured and managed at each level of the delivery organisation
* Develop a risk based audit schedule and deliver compliance audits,
* Work with the Field Quality Services Manager to develop the risk-based field quality assurance plan and manage the Field Inspection approach in line with the Contract and Customer’s requirements,
* Be the point of contact with the Customer for audit reports, non-conformances etc.,
* Produce quality performance monitoring reports (including defect monitoring) as an input to the management review process and the Customer’s performance management reporting schedule,
* Provide specialist support to business managers to facilitate root cause analysis workshops for defect/problem trends identified in management review or performance monitoring,
* Develop (with relevant owners and stakeholders) appropriate guidance and procedural documentation to ensure all activities carried out within the business produce consistently high quality results,
* Provide specialist support during Customer and certification body audits of the division,
* Liaise with the Supplier Assurance Manager to ensure assessments of existing or potential suppliers are effective and timely,
* Ensure that standards for quality, environment and sustainability are designed into new business processes, products, and services (as part of their transition into delivery) through effective assurance arrangements
* Facilitate the customer satisfaction surveys and ensure that findings are analysed, acted upon and reported as agreed with the Customer
* Support the certification of the contract arrangements to ISO9001:2015


* Management of the Contract Quality Plan
* Maintenance of the Contract Environmental Management Plan
* Maintenance of the Contract Sustainability Action Plan
* Definition and management of a risk based Field Quality Assurance Plan
* Production of contract and other mandatory quality performance monitoring reports
* Definition of a risk based quality assurance audit schedule.
* Delivery of audits in accordance with the annual audit schedule
* Build and improvement of procedures, policies and process documents
* Provision of Customer satisfaction survey analysis reports

The Candidate:

* At least 5 years’ experience in a Quality Management role, managing a team of quality management and assurance resources
* Expert knowledge of the application and development of processes to international management system standards
* Experience in the design and implementation of management systems certified to ISO9001/ISO14001
* Effective stakeholder engagement and communication
* Practical problem solving skills and excellent presentation skills
* Practical experience in the implementation of field/product quality control processes
* Experience in capital work and/or maintenance service delivery in the highways or rail environments


* Full Driver’s Licence
* ISO9001 Lead Auditor


* Appropriate memberships (e.g. CQI)
* ISO14001 auditor training

Behavioural Requirements:

* Professional, customer friendly and amenable
* Punctual, organised and efficient
* Resilient in the face of change and able to support and adopt changes that have been agreed
* Good networking and customer facing skills
* Prepared to re-prioritise and take into account colleagues concerns
* Understand the implications if procedures/policies are not being followed
* Able to challenge constructively

Reference: JM-1114
Skills Required: Quality Assurance Manager
Job Type: Permanent
Start Date: 20/12/2017
Contact: Jonny Montgomery Contact E-mail: Click
Contact Tel: 01296 611322 Contact Fax: 01296 301797
Reference: 11147 Added: 29-09-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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