Job Details  
Advertiser: Prism Digital

Job Title: Technical Support :Global Telecoms Giant - Voip, S
Rate:£25K.00 to £40K.00 Per Year    Benefits: benefits
Description: Technical Support Specialist – Global Telecoms Giant – Support

A renowned telecoms giant with a presence globally, currently in a period of rapid growth are looking to expand their teams. You will be joining the technical support team in London where you will be helping customers with configuration, running reports, number porting as well as finding and documenting bugs in the telecoms platform.


* Dealing with customer queries, via the phone, email and tickets.
* Updating status of tickets with customers and internally.
* Liaising wit 3rd parties to provide a solution.
* Troubleshooting of issues
* Escalating high priority tickets to Development/ Infrastructure teams.
* Providing keen eye for detail and accuracy in recording data.
* Keeping in line with regulations and internal policies.
* Building rapport with customers

Skills required:

* Experience with web applications and debugging of client issues.
* Competent with SQL and MySQL
* Ability to evaluate and troubleshoot customer issues.
* Previously worked with ticketing systems – e.g. Salesforce or Jira


* Exposure to Web APIs7
* Understanding of VoIP/PBX/SIP protocols
* Experience with networking – TCP/IP
* Experience workingintheTelecoms/cloud sector

* Ideally in a support team

* Programming experience – Either PHP or Javascript
* Exposure to Linux command line


* 25 days holiday
* Private healthcare inc. Family cover
* Pension plan
* Life assurance – equal to 4x your annual salary
* Income protection plan
* Employee assistance program
* Childcare vouchers

Technical Support – Global Telecoms Giant
Skills Required: MySQL, PHP, Javascript, TCP/IP, Jira, Support, VoIP, PBX, SIP
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Andrew Neal Contact E-mail: Click
Contact Tel: 0203 800 1234 Contact Fax:
Reference: BBBH2906 Added: 28-09-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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