Job Details  
Advertiser: FPSG Connect

Job Title: Customer Service & Sales Advisor - Permanent
Rate:£5.62 to £7.50 Per Hour    Benefits: Excellent Benefits
Description: Undergoing an exciting period of growth, our client is a leading outsourcing organisation, which provide Customer Service & Sales Support to their clients customers

With a variety of opportunities available we are looking for FULL TIME ambitious and hardworking customer focussed individuals who are looking for their next step in their career.

Role Responsibilities

As a Customer Service & Sales Advisor your responsibilities will include:

* Manage various inbound & outbound calls from customers relating to products and services
* Establishing upsell / cross sell opportunities by using a variety of questioning techniques
* Provide awareness to customers of any additional products and services which would be relevant to their enquiry
* Work towards individual and team KPI’s and targets
* Build rapport with customers including providing first class service at all times
* Using a broad range of questioning skills to understand and resolve customer(s) needs and expectations
* Ensuring that the information provided is clearly understood by the customer(s)
* Work as part of a team of customer consultants ensuring our overall grade of service and response times are fully achieved
* Prompt and accurate completion of all administration activities to ensure full customer satisfaction
* Keep up to date on new or enhanced products/services in order to provide a high quality service to customers
* Full compliance with all legislative requirements
* Contribute to team and process improvements.

Person Specification

To be considered for this fantastic opportunity, our client requires individuals with the following experience and/or background:

* Background providing first class customer service skills whether this be within a call centre, retail, hospitality etc.
* Confidence dealing with people over the telephone and the use of open questions to identify selling opportunities
* Proven track record of building and maintaining customer relationships
* Positive and professional manner to be portrayed at all times
* Excellent communication and influencing skills
* Evidence of achievement against challenging goals and targets
* Meeting targets and accuracy, quality, volume and to agreed service level agreements

Operational Hours:

Full time: 5 days per week between Monday to Saturday

Hours of Work: Week 1 9-5.30pm / Week 2 10.30-7.30pm / Week 3 11.30-8.30pm

Start Date: Various start dates available!


In return our client will reward you with:

* Bonus structure in place.
* On site catering facilities available.
* Access to a pension scheme after successfully completing probation period.
* Training Opportunities: SVQ in Customer Service, Business Administration.
* 28 days holiday (pro rata) including statutory holidays.
* Earn up to 600 for recommending a friend.
* Perk box.
* Free onsite Wi-Fi
* Access to local amenities
* Good transport links
* Ongoing training and up-skill throughout your career

Next Steps

To be considered we require you to apply by emailing your CV immediately!

Equal Opportunities

FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
Skills Required: Customer Service & Sales Advisor - Permanent
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Sarah Galloway Contact E-mail: Click
Contact Tel: 0141 270 5003 Contact Fax: 0141 270 5555
Reference: SD08-C&S Added: 28-09-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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