Job Details  
Advertiser: Regus

 
Job Title: Customer Services, Regus Express
Location:Edinburgh, UK
Rate:£16K to £18K Per Year
Description: Vision
To lead the flexible workplace revolution. Work no longer happens just in fixed offices – it happens everywhere, but that doesn’t mean a place is no longer important for work to happen, far from it.The key to successful flexible working is having a convenient, high quality place to work, when you need it, where you need it. So to help our customers be even more successful, we provide them with an ever expanding range of convenient places to work, wherever they happen to be.

Purpose
The Customer Service Representative (CSR) plays a key role in delivering the customer service expectations of our customers, prospects and vendors. In conjunction with the rest of the centre team, the CSR ensures the customer experience is exceptional throughout the entire business centre. The CSR becomes a critical player in delivering this exceptional service. Ultimately, the actions and service provided by the CSR are the catalyst for providing customers with a reason to come to Regus and then stay with Regus.

The CSR acts as the first point of contact for all customers and visitors providing a professional and friendly service as well as delivering an exceptional first impression.

Scope

Scale
Centres vary from small drop in locations to large 5 star business centres in over 100 countries

Key Relationships
New and existing customers
Centre team
Line manager

Key Areas of Responsibility

Customer Service/Administration
* Act as a key point of contact for customers and visitors providing a professional and friendly service as well as delivering an exceptional first impression
* Serve as a primary resource in assisting customers within the centre; whether showing a customer to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks
* Provide a great environment for our customers by taking pride in continually keeping the centre “show ready” by ensuring the business lounge conference rooms, show offices and common areas are spotless and prepared for our next guests at all times
* The CSR becomes an extension of our customer’s team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, booking their meeting rooms, preparing their meeting rooms and ensuring that they are able to concentrate on their work, while we manage their office needs
* Serve as a resource for customers seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner
* Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight our customers and guests, always going above and beyond.

Selling Services
* Contribute to the overall revenue of the centre by identifying opportunities and actively upselling/cross selling Regus products and services
* Ensures that all daily service charges are captured and entered into the POS (billing system) on a daily basis

Key Skills, Experience & Competencies

Skills and Experience
* Strong Customer Service skills, including the ability to remain flexible and calm in high pressure or continually changing situations
* Ability to communicate effectively and professionally in both local language and English (written and oral)
* Solid organisational skills, including the ability to prioritise and multi task in a demanding environment
* Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
* Ability to operate basic office equipment

Competencies
* Shows Care: Is committed to creating strong working relationships with customers and colleagues, acts with integrity and strives to act in the best interests of the organisation and team.
* Anticipates Customer Needs: Understands that customer satisfaction is key to business success and is committed to providing an excellent customer experience at all times
* Embraces Change: Understands the dynamic nature of the organisation and is committed to adapting to changing priorities
* Takes Ownership: Accepts accountability, uses own initiative and works proactively
* Good Communicator : Demonstrates good two-way communication skills
* Commercial Awareness: Understands the impact of financial performance on business results and how own actions impact the broader commercial environment
* Results Oriented: Relentlessly pursues the achievement of goals and sustained profitable growth, whilst adhering to Regus standards and policies
* Team Player: Works co-operatively and is committed to the overall team and organisation objectives.

Desirable
* Previous Customer Service experience
* Professional communication skills with a high success rate in building and maintaining relationships
* Team builder. Recognises the importance of the team and working together

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=d3c2ae8e66bc5291fbf63f1d6047cefe
Skills Required: Customer service sales social media
Job Type: Permanent
Start Date: 9/27/2017
Contact: NA Contact E-mail: Click
Contact Tel: 555-555-5555 Contact Fax:
Reference: 15108BR Added: 28-09-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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