Job Details  
Advertiser: Appointments Personnel

 
Job Title: Customer Advisor
Location:Crewe
Rate:£16K to £17K Per Year
Description: Permanent Customer Service Advisor position in Crewe.

Our client, a reputable tailored insurance company, based in Crewe, are seeking to recruit a number of Customer Service Advisors. As the company continues to grow, they wish to expand their team and are seeking full-time, permanent Customer Service Advisors for their fun and vibrant office environment.

As a Customer Service Advisor, your responsibilities will include:

* Answering a high number of calls
* Providing excellent Customer Service
* Up-selling additional products and services
* Inputting data onto the system
* Providing insurance quotes
* Updating files and records
* Adhering to companies policies and procedures
* Answering any queries via phone or email
* Escalating any complaints to the correct department or member of staff
* Working towards time scales in a fast paced environment
* Changing information on policies

Desired skills and knowledge:

* Organised and efficient
* Knowledge of working within a similar fast paced environment
* Knowledge of providing customer service

Based in brand new offices in Crewe, core hours follow a shift pattern allowing for a degree of flexibility including:

Monday - Friday;

8:00 AM - 8:00 PM

Alternate Saturdays:

9:00 AM - 4:00 PM

Shift patterns will include:

* 8:00 AM - 4:00 PM
* 9:00 AM - 5:30 PM
* 10:00 AM - 6:30 PM
* 11:30 AM - 8:00 PM

Salary

16,000 to 17,000 DOE with the potential to rise to 18,000 through a tier system.

Location

Crewe

Benefits

* 25 days’ holiday plus stats, rising by 1 day for each completed year
* Company wide incentive scheme
* Full dedicated training programme
* Pension contribution
* Bright, open plan offices

This vacancy is being advertised on behalf of Appointments Personnel who are operating as an employment agency.
Skills Required: "Customer Service" OR "Customer Services"
Job Type: Permanent
Start Date: ASAP
Contact: Hannah Birkin Contact E-mail: Click
Contact Tel: 01782 33 87 87 Contact Fax: 01782 33 87 88
Reference: JOB-4420 Added: 27-09-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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