Job Details  
Advertiser: BSV Consultants

 
Job Title: Guest Services Coordinator
Location:Ascot, Berkshire, England
Rate:£16,500.0000 to £2 Per Year
Description: A fantastic new opening for a Hospitality & Hotel professional, looking to take the step up into a luxury chain of Hotels, providing the most efficient, professional and warm service to all guests.

Providing exceptional guest experience by anticipating guests' needs and ensuring a seamless service is delivered from arrival through to departure.

Main Duties:

* To provide detailed knowledge of the area, promote hotel services and endeavour to make the guests' stay as memorable as possible
* To welcome all guests in a polite and friendly manner to ensure guests are immediately made to feel at home.
* Exceeding guests' expectations by providing a discreet and personalised service
* To perform a seamless check in and rooming according to the Hotel standard
* To perform a seamless check out according to the Hotel standards
* Check in / Checkout and cashiering duties
* To liaise with guests prior to arrival to gather poignant information to make their stay more comfortable
* To be intuitive to guests needs, always offering an alternative if the first outcome cannot be achieved
* To drive buggies in a safe manner around the estate
* Promote hotel service and facilities to our guests
* To take reservation calls outside of office hours when needed according to the Hotel standards
* To ensure that guest requests for transportation within the estate are delivered in a timely fashion

Requirements:

* Natural desire to serve and exceed guests' expectations
* Previous experience in similar position desirable
* Good written and spoken English
* Innovative and insightful with a keen eye for detail
* Flexibility in attitude, approach and working hours (to include nights)
* Consistent, composed and controlled approach
* The right to work in the United Kingdom
* IT literate, Opera reservations

Benefits:

* Complimentary nights with breakfast within the Hotel chain
* Uniform laundered complimentarily
* Complimentary meals whilst on duty at our team members' restaurants
* 50% F&B discount at selected restaurants at the Hotel & chain
* Team members' awards and incentives schemes
* Contributory pension scheme entitlement from date of commencement
* Occupational Health, including subsidised massage treatments and health clinics
* Life assurance cover for all team members
* Complimentary Internet at allocated computers in team areas
Skills Required: Guest Services Coordinator
Job Type: Permanent
Start Date:
Contact: Mark Porter Contact E-mail: Click
Contact Tel: +44 (0) 1483 768600 Contact Fax:
Reference: MPCP2326 Added: 26-09-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
 
 
 
 
 
 
 
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