Job Details  
Advertiser: Prism Digital

Job Title: Atlassian Support Specialist - Global Tech Busines
Rate:£45K Per Year    Benefits: 10% bonus + very generous
Description: Atlassian Support Specialist – Global Tech Business!

Are you passionate about all Atlassian software? Have you had previous administration experience with Jira, Jira service desk and confluence?

Then this is an amazing opportunity for you to join a prestigious client, based in central London with a beautiful office space. With offices in London, New York and Singapore, you’ll be part of a company that employs in excess of 500 staff, currently turning over around 32 million.

As market leaders they are still continuing to grow rapidly and regularly appear on the Sunday Times Tech 100 listing. If you’re looking for a challenge in your next role at a globally ambitious company, then this is the opportunity for you!

Essential skills:

N.b. If you don’t have experience working with Atlassian products, then role is NOT for you

* Previous commercial experience supporting and maintaining Atlassian product suite – Jira, Bitbucket, Confluence, Sourcetree, Trello, Statuspage, Bamboo, Hipchat
* Experience with 3rd party vendors to proactively drive effective resolution of incidents, task and problems
* Proven ability to identify, manage and resolve common system issues

Desirable skills:

* Excellent communication skills
* Experience working on and administration of Atlassian products
* High attention to detail
* A commitment to quality and a thorough approach to work
* Ability to work well within a team
* Flexible attitude, ability to perform under pressure


* Resolving incidents and service requests received via the Technology Service Desk
* Support analysis and advice to internal and external users
* Ensuring all processes & procedures are appropriately documented
* Implementing change and release management for business applications
* Logging, classifying and prioritising incidents and service requests via the service desk software
* Ability to prioritise incoming queries/issues and work load, manage expectations of resolution times
* Ensure application security is in line with business requirements and, where applicable, is ISO compliant
* Ensure the application environment is meeting the needs of the users, though analysis of recurring incidents and problem management
* Engage with stakeholders to understand the requirements and changes necessary
* Resolution of incidents and service requests within the agreed Operational Level agreements
* Technology procurements as directed
* Document support processes and procedures for managing business applications.

Company benefits:

* 10% bonus
* Flexible holidays
* Pension
* Life assurance
* Critical illness cover
* Dental insurance
* Employee assistance programme
* Private medical insurance
* Personal learning account
* Health screening
* Childcare vouchers
* Cycle to work scheme
* Goods and services discounts

Atlassian Support Specialist – Global Tech Business!
Skills Required: Atlassian Product Suite, Jira, administration
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Amy Boyen Contact E-mail: Click
Contact Tel: 0203 800 1234 Contact Fax:
Reference: BBBH2910 Added: 26-09-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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