Job Details  
Advertiser: Hamlin Knight

Job Title: Customer Support / Customer Service Representative
Rate:£19K to £21K Per Year    Benefits: pension, discounted products
Description: Customer Support
Manufacturing business

Are you looking to work for one of the biggest ceramic and bathroom manufacturers in the UK.
With excellent holiday, annual pay rises, new refurbished offices, free fruit, tea and coffee daily, product discounts and many more benefits.

If you have an excellent working knowledge of SAP and have processed orders within a manufacturing company, I want to hear from you!

You will be expected to engage in all work activities within your scope to support Customer's expectations as well as your colleagues. You will provide excellent service to internal and external customers at all times, whilst processing daily tasks to 100% accuracy in a timely and efficient manner.
You will be responsible for the input of customer orders and resolution of customer service issues
Frequent Internal contact with all departments. Frequent External contact with all customers and Sales Representatives.
Process orders received in a timely and efficient manner to 100% accuracy.
Monitor orders, release those blocked and push through to completion.
Log customer complaints and follow through to completion.
Complete Tool Hire Voucher requests.
Assist Finance in debt collection.
Management of order book, as necessary.
Provide at all times the highest level of customer service, meeting the customers expectations or requirements whenever possible.
Resolve customer discrepancies in a timely and efficient manner, raising credits, debits or returns where necessary.
Open, change and update customer accounts.

If you have at least two years of this type of work under your belt, I am keen to hear from you, send me your CV today!

If you have not heard back within 7 days unfortunately you have not been selected for this role. Your details will be kept on file for other potential roles that may become available in the future.

Skills Required: Customer service / customer support / manfacturing
Job Type: Permanent
Start Date: ASAP     Duration:
Contact: Kelly Evans Contact E-mail: Click
Contact Tel: Contact Fax: 02476 500921
Reference: KE - 124071 Added: 19-09-2017
  IMPORTANT: For jobs based in the UK it is unlawful to employ a person who does not have permission to live and work in the UK. Please ensure you have this permission before applying, unless the advert states otherwise.
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